I defintiely applaud Discover for going in the direction of having accounts streamlined and moving in the direction of one login for multiple Discover accounts. I think the way they are doing it needs some serious refining, however.
Discover needs to fix their new dual account login system process.
Yesterday I tried logging in to my regular Discover account and it won't let me in until I provide the account number for my new Miles card. Trouble is, I just got approved for that card and probably won't have it for another week. I'll also be out of town for the following week so that will make two weeks that I am unable to access my Discover account online.
That's just not acceptable for a customer to go one or two weeks without online access to their current, active account, merely because of a Discover systems merge, and their rule that you have to enter information for both accounts before you can get into the current one. I called in and spoke with a supervisor and actually the supervisor was pretty rude, unfortunately (very, very unusual for Discover).
I asked to speak with a manager so I could please get access to my account and the supervisor said " it won't make any difference if you talk to a manager; he'll tell you the same thing I told you." That wasn't an especially customer-friendly response, and it's a surprise because Discover is always very, very friendly.
Anyway, after talking to several people, it seems that Discover's new system is requiring you to combine account information by entering the new card info, so it looks as if I'll be without online access for two weeks. That's not very convenient as I check my transactions and account information daily. It's convenient for me to log in to do this while I'm in a meeting or rushing between meetings (when out of town next week), and not at all convenient to call when I have meetings lined up.
I won't even be able to view my statement for my current card when it cuts in a few days. 
I'm glad that Discover is moving in the direction of streamlining operations, and this won't affect people who already have two active accounts. It is pretty inconvenient for those of us who have to wait a week to receive our new card before we can even log in to our current account.
More thought into the process would be appreciated next time, Discover. 
@Anonymous wrote:
Wow. That's crazy! Guessing it's too late to have the card expedited? Why would they not just input that info for you, since it's a new account and all logins are combined now...? When I got my 2nd chase card, it just showed up in my account online. Since this new way of viewing multiple accts is already being implemented, I don't see why anyone would have to enter that info on their own, unless it was their first online acct with them.
Agreed, roodog. It's completely crazy. Discover doesn't expedite cards and it's currently on its way to me anyway.
Will arrive in a week, which leaves me without my current account access for that week. And if the timing is correct re/ mailing times, it'll arrive the day after I leave to go out of town for another week. Yay. So that's two weeks.
They need me on my end to enter the full Miles acount number before I can get into even my current account. It's totally dumb, and the dumbest part is that they won't help.
Hopefully this will serve as a cautionary tale to anyone getting a 2nd Discover card. It's not fun not being able to see anything that is going on in your accounts, all because they didn't think this through.
Sorry to hear of your problems Humu. Any chance you can still check your accounts via automated phone system?. Inconvienant yes, but if possible at least you will know current status of your accounts. Thanks for bringing this to our attention and good heads up to those with 2 cards
. Thanks for bringing this to our attention and good heads up to those with 2 cards
@AverageJoesCredit wrote:
Sorry to hear of your problems Humu. Any chance you can still check your accounts via automated phone system?. Inconvenient yes, but if possible at least you will know current status of your accounts
+1
Humu I'm so sorry to hear you're having this issue, and I agree that it's a bit silly that they can't work around it.
I agree with AJC; if I was in your situation (and was where it wasn't too inconvenient) I would be tempted to call them daily, and not just the automation - I would speak with a CSR each time. This way you will maximize the chances of getting somebody who can possibly 'fix' this before you have the new card in-hand (in the event there is a workable solution).
@UncleB wrote:
@AverageJoesCredit wrote:
Sorry to hear of your problems Humu. Any chance you can still check your accounts via automated phone system?. Inconvenient yes, but if possible at least you will know current status of your accounts+1
Humu I'm so sorry to hear you're having this issue, and I agree that it's a bit silly that they can't work around it.
I agree with AJC; if I was in your situation (and was where it wasn't too inconvenient) I would be tempted to call them daily, and not just the automation - I would speak with a CSR each time. This way you will maximize the chances of getting somebody who can possibly 'fix' this before you have the new card in-hand (in the event there is a workable solution).
Thanks,UncleB. Unfortunately the CSR's (and even the manager and supervisor I spoke to) do not have the ability to do anything about this and told me to wait for my card. They can't override the tech end, and I talked to the tech people too. Didn't seem to care that I would not be able to access even my main account for two weeks.
Ok, Discover, now it's seriously time to hang up your hat and not "venture" ( pun not intended) into the unfamiliar territory of combined accounts under one login. You might wish to at least wait until you have the tech aspect of it under control.
Today I received my it MIles card. I entered the information to combine logins and show both my It Miles account and my regular Discover it that I've had for two and a half years.
At first, it said the linking was successful and the main screen showed two accounts with a summary of each credit limit and the last 4 digits of each account number.
But when I clicked on account detail, both accounts showed the Miles detail info. Other Discover card detail info was nowhere to be found.
The next few times I logged in and tried it (with chat help), it wavered from showing only the it Miles information under both accounts, to sometimes showing each account info correctly, and at other times showing a techincal difficulties message - but this only happened under the regular , older Discover account. Everything was fine under the it Miles card and section.
It's been wavering in this manner all day for about eleven hours now.
I did speak with the tech team on the phone and they said they've been having a lot of problems, and have no idea when I'll be able to see my regular Discover account info correctly, but that they're working on a lot of these problems.
Just a cautionary note to those of us with two DIscover accounts that we may be in for quite the wild ride and this all may not be fixed correctly for a month, according to what I was told. Yipe.
So many other lenders have multiple cards under one login that this should not be rocket science for Discover. They definitely should have kept the logins separate for our accounts until they had all the bumps in the road worked out.
Sigh. However, I am loving my it Miles card and used it to have some delicious pho for lunch!
