Discover Users FYI/Beware....

[signaturecardmember]

Hey Guys,

I just wanted to give the users a heads up. This applies to anyone with a non-chip Discover card still. I recently recieved chipped cards without requesting them as part of everyone switching. Well they are ugly and I was in no use to activate them. I spoke to a representative and said she could activate the new cards but leave the old ones also active until they expire, great.

WRONG

After the  activation one of my AU's old card was no longer listed on the account for some reason....no big deal. Continued to use mine and showed everyone else with 2 cards until tonight. Went to use the 2% at a wine store and no longer worked. Logged in and now my old card is no longer shown under my profile but other AU's still have both listed.

Just go ahead and switch over if you want to be safe, not sure why or how they auto deleted my old card but was pretty disappointed they did it without warning and went against what the customer service agent told me.

I really enjoy my Discover card overall but their fraud prevention/declines have been way out of control for me.

Hope this heads up saves others frustration!

[negg]

Wait what.   Your upset that the new card is ugly, but more secure. ?????   You do realize on oct 1st merchants will start asking for these. But go ahead jeopardize your credit for the "cool" looking cards.   

[Kenny]

When I received my EMV Discover, it explicitly stated to destroy the old cards because they would eventually stop working.

[Anonymous]

The way it is suppose to work at Discover is once you receive and activate an EMV Chipped Card, all cards assign to the account that are not EMV Chipped will be deactivated 30 days from activation. There is no going back. Many years back USAA Bank offerred EMV Chipped & pin card optionally but if you switched you were informed they could not take you back to non-chipped.

[signaturecardmember]

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@negg wrote:

Wait what.   Your upset that the new card is ugly, but more secure. ?????   You do realize on oct 1st merchants will start asking for these. But go ahead jeopardize your credit for the "cool" looking cards.   

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Negg,

I am sorry if my post was confusing. I am upset that what was communicated to me by Discover was not indeed true, thus causing me problems that werent necessary.

I wish others to avoid the same issue.

This is regardless of how I feel of the re-design (or lack of).

[signaturecardmember]

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@Spider15 wrote:

The way it is suppose to work at Discover is once you receive and activate an EMV Chipped Card, all cards assign to the account that are not EMV Chipped will be deactivated 30 days from activation. There is no going back. Many years back USAA Bank offerred EMV Chipped & pin card optionally but if you switched you were informed they could not take you back to non-chipped.

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Hey Spider,

This would make sense but all chipped cards were activated at the exact same time and of course some have been deactivated and others not lol obviously I will not trus the others now either

[Anonymous]

am i the only one who shred old card when it's expired or get replacements?

[Anonymous]

ugh. first world problems. america is far behind on the chip but sure... be against security. your issue is so obsolete it's not even worth complaining about.

[Anonymous]

we have a chipped card and non chipped card, both still show up as active, funny thing is the non chipped one cant even be removed from the online portal!

[signaturecardmember]

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@Anonymous wrote:
ugh. first world problems. america is far behind on the chip but sure... be against security. your issue is so obsolete it's not even worth complaining about.

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As already stated my issue is worth incorrect guidance provided by the card issuer....