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Discover iT Security!

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Anonymous
Not applicable

Discover iT Security!

i had The Discover iT Credit Card for 5 months until i closed the account recently and i Called many times for different reasons and Discover NOT even Once asked me for, "The last 4 digits of my account number" Or for "The last 4 digits of my Social Security Number" Or for "my Mother's Maiden name" Or for "My date of birth", Everytime i called, Discover would say, "i have your account in front of me, How may i help you" and NOT even once in 5 months i had to proof that i am "The account's owner and NOT an Impostor"................What do you guys think of Discover's Security???...

Message 1 of 16
15 REPLIES 15
Themanwhocan
Senior Contributor

Re: Discover iT Security!


@Anonymous wrote:

i had The Discover iT Credit Card for 5 months until i closed the account recently and i Called many times for different reasons and Discover NOT even Once asked me for, "The last 4 digits of my account number" Or for "The last 4 digits of my Social Security Number" Or for "my Mother's Maiden name" Or for "My date of birth", Everytime i called, Discover would say, "i have your account in front of me, How may i help you" and NOT even once in 5 months i had to proof that i am "The account's owner and NOT an Impostor"................What do you guys think of Discover's Security???...


Looks like Super_AL left his computer signed in again.





TU-8: 804 EX-8: 805 EQ-8: 788 EX-98: 767 EQ-04: 752    
TU-9 Bankcard: 837 EQ-9: 823 EX-9 Bankcard: 837
Total $443,800
Message 2 of 16
CreditPlay
Frequent Contributor

Re: Discover iT Security!


@Themanwhocan wrote:

@Anonymous wrote:

i had The Discover iT Credit Card for 5 months until i closed the account recently and i Called many times for different reasons and Discover NOT even Once asked me for, "The last 4 digits of my account number" Or for "The last 4 digits of my Social Security Number" Or for "my Mother's Maiden name" Or for "My date of birth", Everytime i called, Discover would say, "i have your account in front of me, How may i help you" and NOT even once in 5 months i had to proof that i am "The account's owner and NOT an Impostor"................What do you guys think of Discover's Security???...


Looks like Super_AL left his computer signed in again.


LOL! they asked me security questions both the times I called so far since January when i applied for the card.


         
FICO08 12/2014EQ 777TU 799EX 767
 
    
Message 3 of 16
Anonymous
Not applicable

Re: Discover iT Security!


@CreditPlay wrote:

@Themanwhocan wrote:

@Anonymous wrote:

i had The Discover iT Credit Card for 5 months until i closed the account recently and i Called many times for different reasons and Discover NOT even Once asked me for, "The last 4 digits of my account number" Or for "The last 4 digits of my Social Security Number" Or for "my Mother's Maiden name" Or for "My date of birth", Everytime i called, Discover would say, "i have your account in front of me, How may i help you" and NOT even once in 5 months i had to proof that i am "The account's owner and NOT an Impostor"................What do you guys think of Discover's Security???...


Looks like Super_AL left his computer signed in again.


LOL! they asked me security questions both the times I called so far since January when i applied for the card.


LOL Smiley Happy , Yeah, when i applied, Discover asked me a million questions but then after that when i called they never asked me anything, if Discover were a Store Card i would NOT think is a big deal but Discover is a Major Credit Card and for them to be sooo trusting like that is disturbing to say the least...

Message 4 of 16
jsucool76
Super Contributor

Re: Discover iT Security!


@Anonymous wrote:

@CreditPlay wrote:

@Themanwhocan wrote:

@Anonymous wrote:

i had The Discover iT Credit Card for 5 months until i closed the account recently and i Called many times for different reasons and Discover NOT even Once asked me for, "The last 4 digits of my account number" Or for "The last 4 digits of my Social Security Number" Or for "my Mother's Maiden name" Or for "My date of birth", Everytime i called, Discover would say, "i have your account in front of me, How may i help you" and NOT even once in 5 months i had to proof that i am "The account's owner and NOT an Impostor"................What do you guys think of Discover's Security???...


Looks like Super_AL left his computer signed in again.


LOL! they asked me security questions both the times I called so far since January when i applied for the card.


LOL Smiley Happy , Yeah, when i applied, Discover asked me a million questions but then after that when i called they never asked me anything, if Discover were a Store Card i would NOT think is a big deal but Discover is a Major Credit Card and for them to be sooo trusting like that is disturbing to say the least...


Well they have your phone number, so it would mean someone was calling from YOUR phone. Unless you're dead, fraudulent activity on your credit card is easily remedied with a call to the lender from you. So even if someone stole your cell phone and your wallet (in order to, for some reason, call the credit card company? I don't know many identity thiefs who call credit card companies) you could still call up from any other phone and get a new card #. Not sure why it is necessary for them to ask you questions over the phone. It doesn't help any situation, or prevent fraud in any way. 

Message 5 of 16
taxi818
Super Contributor

Re: Discover iT Security!


@jsucool76 wrote:

@Anonymous wrote:

@CreditPlay wrote:

@Themanwhocan wrote:

@Anonymous wrote:

i had The Discover iT Credit Card for 5 months until i closed the account recently and i Called many times for different reasons and Discover NOT even Once asked me for, "The last 4 digits of my account number" Or for "The last 4 digits of my Social Security Number" Or for "my Mother's Maiden name" Or for "My date of birth", Everytime i called, Discover would say, "i have your account in front of me, How may i help you" and NOT even once in 5 months i had to proof that i am "The account's owner and NOT an Impostor"................What do you guys think of Discover's Security???...


Looks like Super_AL left his computer signed in again.


LOL! they asked me security questions both the times I called so far since January when i applied for the card.


LOL Smiley Happy , Yeah, when i applied, Discover asked me a million questions but then after that when i called they never asked me anything, if Discover were a Store Card i would NOT think is a big deal but Discover is a Major Credit Card and for them to be sooo trusting like that is disturbing to say the least...


Well they have your phone number, so it would mean someone was calling from YOUR phone. Unless you're dead, fraudulent activity on your credit card is easily remedied with a call to the lender from you. So even if someone stole your cell phone and your wallet (in order to, for some reason, call the credit card company? I don't know many identity thiefs who call credit card companies) you could still call up from any other phone and get a new card #. Not sure why it is necessary for them to ask you questions over the phone. It doesn't help any situation, or prevent fraud in any way. 


hmmm. google the discover commercial where the detective says how do i know its you??? and the detective at discover says. you called me. Smiley Surprised

Message 6 of 16
Trivolve
Contributor

Re: Discover iT Security!


@Anonymous wrote:

i had The Discover iT Credit Card for 5 months until i closed the account recently and i Called many times for different reasons and Discover NOT even Once asked me for, "The last 4 digits of my account number" Or for "The last 4 digits of my Social Security Number" Or for "my Mother's Maiden name" Or for "My date of birth", Everytime i called, Discover would say, "i have your account in front of me, How may i help you" and NOT even once in 5 months i had to proof that i am "The account's owner and NOT an Impostor"................What do you guys think of Discover's Security???...


 It's because they recognize the phone number that you're calling from. Try calling from a phone number not listed on your Discover account and I'm pretty sure they'll ask verification questions.

[Total CL: $97K] Citi Forward, BoA BankAmericard Travel Rewards, Discover It, Chase Freedom, Chase Hyatt, AMEX Blue Cash, AMEX Hilton Hhonors, Chase Sapphire Preferred, Citi Thankyou Preferred, Barclaycard Arrival Plus, AMEX Platinum, Chase IHG
Message 7 of 16
Anonymous
Not applicable

Re: Discover iT Security!

Thank you all for sharing.....Smiley Wink Smiley Very Happy

Message 8 of 16
14Fiesta
Established Contributor

Re: Discover iT Security!


@Anonymous wrote:

Thank you all for sharing.....Smiley Wink Smiley Very Happy


So you reminded me of something that until I thought about it, was really funny. I all at the same time ordered a new IT card, while changing my address online to my new address to be mailed to me. Not only did I get a call from their Fraud department, but about a week after I got my new cards, I got letters sent from both my new and old address from Discover just alerting me that my address was changed and a card sent to a new address right away, which they flagged as unusual behavior, and just wanted to notify me i addition to the several emails I got about the changes.






EX FICO (AMEX): 728 (4/29/17) | TU FICO (Discover): 737 (4/7/17) | EQ FICO (Citi): 746 (3/28/17)
Message 9 of 16
Anonymous
Not applicable

Re: Discover iT Security!


@14Fiesta wrote:

@Anonymous wrote:

Thank you all for sharing.....Smiley Wink Smiley Very Happy


So you reminded me of something that until I thought about it, was really funny. I all at the same time ordered a new IT card, while changing my address online to my new address to be mailed to me. Not only did I get a call from their Fraud department, but about a week after I got my new cards, I got letters sent from both my new and old address from Discover just alerting me that my address was changed and a card sent to a new address right away, which they flagged as unusual behavior, and just wanted to notify me i addition to the several emails I got about the changes.


Wow, That's impressive Smiley LOL

Message 10 of 16
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