I seem to always be the odd man out when it comes to WF on these forums. I've always had a great experience with them. CSR's are knowledgable and helpful and every time I ask for a CLI, its granted. Their platinum card also happens to be a true chip and pin card, for what thats worth. Ive also had mortgages with them in the past and have had no issues. I have the total opposite experience as most with WF. If you have specific questions, Im happy to give my experience with WF.
@SEBanker wrote:WFB has always been a traditional, conservative institution that focused attention on its retail bank and mortgage divisions. Cards were never a big focus for them so they never developed a true competency in the business. As the industry has shifted more toward cards WFB has been dragged kicking and screaming into the new reality. As other revenue sources have been drying up within the bank they have placed a renewed focus on the card business. Of course, they have 2 major challenges. While they want to reach scale with the card business, they are not looking to be a "national" issuer but rather to cross sell to their existing customers. Secondly...as previosly mentined...they never developed a true competency in the card business so....their products while improved are still paltry compared to rivals.
You dont post often, but when you do... its quite elegant 