Elan Financial cards were deactivated from Apple wallet after phone upgrade

[MySunrise271]

What is the saying?.’All good things come to an end. After 10  years of good customer service with Elan for my Fidelity Rewards and Max Cash Preferred, I had one of the most frustrating encounters with them when I could not add my Fidelity Rewards card to my Apple wallet. After a ridiculous week-long ping-pong-like handoff between Apple and Elan, I finally received the exact message Apple was receiving on their end.  The payment network declined the request; therefore, I had to go back to Elan and let them know (why they couldn't see this in the first place, only some intelligent force beyond me knows).

When I calmly re-explained this to the 12th agent, without transferring me to the incompetent “technical support department,’ she could see that as of September 24, the Apple wallet had indeed been deactivated. I said yes, that makes sense; I upgraded to a new iPhone.

 
The only other issuer at the time that I could not use was my Citi Costco Visa, and since I use that more frequently, I was able to catch the issue while at the gas pump.  I entered the store, and membership services walked me through re-authentication in about 2 minutes. 

Well Elan has to issue me a new card, due to arrive on Nov 12.

Thank you for listening to my Ted Talk.

[cashorcharge]

Each time I upgrade my phone, I have to reconfirm each of the cards in my wallet.  This is not uncommon.

However, I have usually followed Apple's process where it prompts to re-add cards from my previous device and it's been issue-free....both with Apple and the Card Issuer.  

Glad you were able to get this resolved

[MySunrise271]

I don't recall this issue with my upgrade from iPhone X to 14pro certainly not having to get a new card issued. But all is well, the card  arrived today express UPS and is added to my digital wallet.

[UncleB]

I know it's not exactly the same, but I had similar weirdness years ago with Samsung Pay when I upgraded phones (the process for adding cards to Samsung Pay/Google Pay seems to be about the same as what I've read for Apple Pay).

That experience showed me that since each card has to be re-confirmed on the new phone anyway, it's cleaner/less glitchy if I just manually delete all cards from the old phone then add them back 'fresh' to the new one.  I get a lot of emails from the banks as I'm making the change (i.e. a pile of "Your card has been removed..." and "Your card has been added..." messages) but otherwise it's basically painless.