Email from AMEX

[MattH]

I just got the following message, which I presume many others did as well.

Cardmember: [Firstname Lastname]
Account Ending: [Expunged]

============================================================
OUR COMMITMENT TO YOU: TOOLS TO GAIN FINANCIAL CONTROL
============================================================

Dear [Firstname Lastname],

We have always provided our Cardmembers with the insights, information
and tools they need to monitor and manage spending on their Cards.

Over the coming months, we will be introducing a number of service
enhancements designed to help Cardmembers better manage their spending
during these difficult economic times. We will:

- Expand our online tools to help Cardmembers actively manage spending
on their American Express(R) Cards.

- Help Cardmembers better understand and protect their credit profiles.

- Provide even more timely communication when we make decisions that
affect Cardmember accounts.

Here is what you can do right now at:
[URL]

You can learn how to manage your account online and analyze what you
spend. You can take advantage of electronic alerts to get weekly updates
on your balance, or tell you when you have spent a certain amount, when
your bill is due or when we might have detected fraudulent activity on
your account.

We know that challenging times like these affect each of our Cardmembers
differently. And we are committed to developing account management tools
you can customize to meet your needs.

In the meantime, if you are experiencing temporary financial difficulties,
call us at 1-866-239-5448.

Thank you for your business. We look forward to continuing to serve you.


Sincerely,

Jud Linville
President and CEO, Consumer Services
American Express

Message Edited by MattH on 03-11-2009 07:34 AM

[Anonymous]

What Amex card do you have?

[Scamp]

I haven't gotten an email yet (and I think I'm set up not to), but in lieu of a pre-app for another card or the blurb telling me I can earn 25,000 points by entrapping referring a friend, there's a button blurbing their new "smart tools" for tough times, on my accounts summary page.

[score_building]

imho, a poorly timed effort where even the wording may serve to antagonize a significant number of card holders(presumably not the intended result) more than remedy.  *sigh*  this approach may not have rang as hollow had they moved to act on it months ago. 

.

[Watchmann]

Just got the email this morning.  I'm not sure what tools they will provide that will help the situation.  People are either responsible or not when it comes to spending, and sending out more alerts won't help much.. But let's wait and see what they come up with.  Don't think it will be of much assistance in my case.

[Red1Blue]

I have not received any email from Amex.

[Donks3369]

I haven't received an email from AMEX either, but I guess the less they know that I'm here, the less they can mess with my accounts.  I would be happy if they completely forgot about my account until the economy recovers.

[MattH]

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@Anonymous wrote:
What Amex card do you have?

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A personal AMEX Gold charge card; I got AMEX Green in 1982 and switched to Gold circa 1990.  AMEX keeps trying to persuade me to get Platinum, but although I could easily afford the higher annual fee I don't travel enough for the additional perks to be worth it.

There's also an AMEX Green Corporate Card for business travel purposes in my wallet, but that's only for work, gets paid automatically from my employers' expense account system, and has never appeared on my credit reports.

[sammyfire2001]

I received mine this morning.  I guess I need to tweek my spam filter.

[haulingthescoreup]

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sammyfire2001 wrote:
I received mine this morning.  I guess I need to tweek my spam filter.

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lol, same here.