Excessive fraud on Chase?

[Revelate]

---

@wasCB14 wrote:

---

@Aim_High wrote:

---

@wasCB14 wrote:

Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

How often can Chase be getting hacked? And if that's not it, then what?

---

I don't think there is any hacking going on with Chase.  They issue a lot of cards, they're the biggest bank in the USA by a wide margin, and they're a big target for theft.  

I don't know but I'm guessing that people who steal credit card accounts may think that, as a huge bank, that Chase issues higher limit cards that stand a better chance of absorbing any fraud charges, even though from my experience their limits are typical for most people.  Or maybe that the shear volume of transactions may make it more likely that one fraudulent charge will slip through unnoticed. 

In my experience, I've had fraud on numerous accounts including not only Chase but also Discover, American Express, Capital One, and UMB.  My fraud with Chase has been typical in reference to my overall accounts and overall fraud incidents.

---

That got me thinking...we're still in Chase's records as wealth management clients...which generally means higher limits. It's possible someone on the inside could be selling card info from that subset of customers.

---

That is absurdly unlikely.

Every access to that information is tracked these days, people would be caught and summarily made public example of.  Banks simply do not F around with their internal controls and monitoring anymore at least on that front.  

[blindambition]

---

@Revelate wrote:

---

@wasCB14 wrote:

---

@Aim_High wrote:

---

@wasCB14 wrote:

Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

How often can Chase be getting hacked? And if that's not it, then what?

---

I don't think there is any hacking going on with Chase.  They issue a lot of cards, they're the biggest bank in the USA by a wide margin, and they're a big target for theft.  

I don't know but I'm guessing that people who steal credit card accounts may think that, as a huge bank, that Chase issues higher limit cards that stand a better chance of absorbing any fraud charges, even though from my experience their limits are typical for most people.  Or maybe that the shear volume of transactions may make it more likely that one fraudulent charge will slip through unnoticed. 

In my experience, I've had fraud on numerous accounts including not only Chase but also Discover, American Express, Capital One, and UMB.  My fraud with Chase has been typical in reference to my overall accounts and overall fraud incidents.

---

That got me thinking...we're still in Chase's records as wealth management clients...which generally means higher limits. It's possible someone on the inside could be selling card info from that subset of customers.

---

That is absurdly unlikely.

Every access to that information is tracked these days, people would be caught and summarily made public example of.  Banks simply do not F around with their internal controls and monitoring anymore at least on that front.  

---

I agree with this. Working at Verizon and having high profile clients, that system was Ft Knox. A digital footprint with every action and keystroke. Very easy to track internal issues.

[Anonymous]

---

@Aim_High wrote:

---

@Anonymous wrote:

My wife and I eat out a lot. Our Reserve card number gets stollen periodically. In the US, restaurants are a big source of stollen card numbers.

---

^ ^ ^  This ... I think is part of the problem.   My CSR has gotten a lot of restaurant swipes without compromise in two years (knock-on-wood) but I'm pretty sure it happened on some other cards in restaurants.  Some restaurant servers can make copies of the card after they take it at a sit-down restaurant.  It's so easy to do today with smart phones and electronic payments too.  It was harder when someone had to take physical rubbings of a credit card and before it became so easy to put payment information into a computer instead of with a physical card.

---

This is something I didn't really think about much, but your post has made me rethink handing my card over  now, it's just to easy it is in today's world. I guess since I feel that between big brother is always watching and other servers etc., that this would happen less in places like that.  If only you could have a card without any numbers at all, it might help. 

[blindambition]

---

@Anonymous wrote:

---

@Aim_High wrote:

---

@Anonymous wrote:

My wife and I eat out a lot. Our Reserve card number gets stollen periodically. In the US, restaurants are a big source of stollen card numbers.

---

^ ^ ^  This ... I think is part of the problem.   My CSR has gotten a lot of restaurant swipes without compromise in two years (knock-on-wood) but I'm pretty sure it happened on some other cards in restaurants.  Some restaurant servers can make copies of the card after they take it at a sit-down restaurant.  It's so easy to do today with smart phones and electronic payments too.  It was harder when someone had to take physical rubbings of a credit card and before it became so easy to put payment information into a computer instead of with a physical card.

---

This is something I didn't really think about much, but your post has made me rethink handing my card over  now, it's just to easy it is in today's world. I guess since I feel that between big brother is always watching and other servers etc., that this would happen less in places like that.  If only you could have a card without any numbers at all, it might help. 

---

There is a card with no numbers, the AppleCard. You can also change the number instantly if compromised. The rewards are awful for dining. Unless using ApplePay.

[Anonymous]

This is a bank issue, not your issue. Put your recurring charges on a card other than the one you use at restaurants and call it a day.

When Chase has replaced our Reserve cards, they have offered to overnight the replacements. I'm guessing this would be possible even to a hotel.

[wasCB14]

---

@Anonymous wrote:

This is a bank issue, not your issue. Put your recurring charges on a card other than the one you use at restaurants and call it a day.

When Chase has replaced our Reserve cards, they have offered to overnight the replacements. I'm guessing this would be possible even to a hotel.

---

My mother and my sister have both had replacement cards expedited to my address (once when I lived in NY, once in CA) when visiting. My mother once had fraud when we were staying in a hotel but we would be leaving before the replacement arrived so she got it sent to her home address instead via snail mail.

It's not a huge inconvenience. I just use the Freedom cards for 5% spend. IHG and Hyatt are for the annual nights where what matters is access to my loyalty account, not the card. CFU is in the SD. Most travel/dining spend is Amex/BofA since I downgraded CSR a few months ago.

[wasCB14]

---

@blindambition wrote:

---

@Revelate wrote:That is absurdly unlikely.

Every access to that information is tracked these days, people would be caught and summarily made public example of.  Banks simply do not F around with their internal controls and monitoring anymore at least on that front.  

---

I agree with this. Working at Verizon and having high profile clients, that system was Ft Knox. A digital footprint with every action and keystroke. Very easy to track internal issues.

---

It is a stretch. Merchant breaches are common and not always detected or reported. We might just be in the statistical tail of very frequent fraud involving one bank. It just seems odd that our cards with other banks wouldn't be affected as often.

But some others have reported cards being compromised "internally" at Chase.

[Anonymous]

I have had around 20 cards over the last several years.  I have had fraud only on Chase cards in this time, and in thinking about it I believe I have only had fraud ever on Chase though there may have been one instance on AmEx but I cannot remember for sure.

My IHG card has had fraud twice.  Hyatt once at least.  Ink Cash once, Ink Premier twice and I never use that card at all.  It literally only autopays a cell phone and sits in a drawer and has still been stolen.  I know there are a couple more.  My Chase cards are the only cards like this and I use all my cards and pay for everything with a card.  

I have had cards with a ton of various banks, Chase stands out to me as having an issue in my personal experiance.  They have resolved them at least, but they are always hedging thier answers too.  On my IHG the first time it was used to buy like Minecraft credits in Brazil.  They said they would refund right away but they would have to investigate and they could decide it was legit and put the bill back on so watch my statements.  Really?  Took 5-6 weeks to get a letter saying they had decided to let me keep my refund.  Gee thanks, how generous.

[Anonymous]

Interesting question. I have only had CC fraud once in my life and it was on the Chase Business Ink Cash. I got a text from Chase one night asking to confim a purchase. I was laying in bed in Miami and the purchase was at a gas station in Virginia. Found out a second purchase went through at the same gas station a few minues earlier. Never had fraud before and never again. 

[Anonymous]

They said they would refund right away but they would have to investigate and they could decide it was legit and put the bill back on so watch my statements.  Really?  Took 5-6 weeks to get a letter saying they had decided to let me keep my refund.  Gee thanks, how generous.

---

This has been my experience with Chase's fraud handling as well. They have taken forever to finalize obvious fraud refunds. How cares though? You get to keep the money during their investigation.