@Anonymous wrote:Received my first Diner's Club statement. Couple of things that I did not expect:
First, my annual fee did not post
Second, the entire credit line is available as Cash. Would not ever use it but it seems on most cards only 10-20% of line is for cash.
Third, and this is the strangest. There are 10 categories for interest charges:
1.9% offer
17.75% offer
5.4% offer
8.9% offer
9.9% offer
Prime + 3.15% offe
Prime + 5.75% offer
Prime + 9.9% offer
Revolving Balance offer 0%
Prime + 8% offer
Never seen anything like it.
Did your statemnt show points earned fo rteh period?
It seems like they rolled this new product out without being ready to service the accounst properly.
I spoke to them yesterday to ask if there is anyway to see points earned online and they said not yet but they are expecting that to be added to the site soon. Can only start making online payments on 11/5.
The CSR I spoke with had to put me on hold everytime I asked a question to check with the supervisor.
When it is a make or break for a dying company they have to do whatever possible to rebuild. Even if that means releasing a product In a hurry and learning about the product themselves little by little. Most of the time when a company doesn't have enough money to hire a brand new department for a new product, they have existing departments handle the new product as well. So these CSRs have to learn a new product in a hurry. Diners Club had to do this. Just give them time. They will be able to answer your questions soon without any supervisors. 
BMO is hardly a dying company.
They are, however, fairly inept.
They are, however, fairly inept.
Jaylima91 wrote:
When it is a make or break for a dying company they have to do whatever possible to rebuild. Even if that means releasing a product In a hurry and learning about the product themselves little by little. Most of the time when a company doesn't have enough money to hire a brand new department for a new product, they have existing departments handle the new product as well. So these CSRs have to learn a new product in a hurry. Diners Club had to do this. Just give them time. They will be able to answer your questions soon without any supervisors.
Hmmm and I wonder if this could be a reason as to the recent increases (well recent for me because I just joined this site) for the approval of their cards along with huge limits? Are they trying to spur spending to stimulate growth?
@rlx01 wrote:
BMO is hardly a dying company.
They are, however, fairly inept.
Amateur hour all the way, like I said in the other thread
@Anonymous wrote:
@rlx01 wrote:
BMO is hardly a dying company.
They are, however, fairly inept.Amateur hour all the way, like I said in the other thread
I prefer the amateurs as long as they giving 20 k limits. . Any luck Nixon? I just apped. When should I call them?
@taxi818 wrote:
@Anonymous wrote:
@rlx01 wrote:
BMO is hardly a dying company.
They are, however, fairly inept.Amateur hour all the way, like I said in the other thread
I prefer the amateurs as long as they giving 20 k limits.
Give it a week. I've been calling every two days after apping and have gotten exactly nowhere. Still pending as of this afternoon.
Those are all old interest rate offers I saw on my Club Plus statement (the former revolving portion of the sProfessional accounts they aquired from Citi). Must be a legacy thing. Hopefully they also don't report just like the legacy accounts