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Frustrated with Stupid Security Questions!

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Cloudlb
Regular Contributor

Frustrated with Stupid Security Questions!

I recently tried to pay a credit card bill (think it was my Citi card) from a different computer, and up popped a "security question" which I swear I'd never seen and had no answer to.  I tried several replies, to no avail, was locked out and had to call.  So I had to answer 5 new security questions.  But most of them were things that didn't apply to me, or had no answer. 

 

No, my oldest sibling didn't have a nickname.  No, I don't know the town my grandfather was born in. I don't remember my first grade teacher's name.  I didn't go to prom.  My mother didn't have a middle name.  AAARGH!

 

I had a real  hard time coming up with any useable answers.  Have you experienced this problem? I wish you could make up your own!

 

 

Message 1 of 10
9 REPLIES 9
lg8302ch
Senior Contributor

Re: Frustrated with Stupid Security Questions!

Yes and my answer is always the same for any kind of question ..lol.... does not make sense but at least I remember Smiley Happy

Message 2 of 10
tcbofade
Super Contributor

Re: Frustrated with Stupid Security Questions!


@lg8302ch wrote:

Yes and my answer is always the same for any kind of question ..lol.... does not make sense but at least I remember Smiley Happy


Good answer!

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Message 3 of 10
Gunnar419
Valued Contributor

Re: Frustrated with Stupid Security Questions!


@lg8302ch wrote:

Yes and my answer is always the same for any kind of question ..lol.... does not make sense but at least I remember Smiley Happy


That works great for those security questions you choose yourself for online access to an account. I do something like that myself. Sadly it doesn't help at all for the OTHER kind of security question so many companies are now using to verify our identies. I'm talking about those questions that use info off our credit reports of from other old, old databases. Questions like whether you ever had some particular phone number (which could be 20 years ago) or whether you ever lived in some county or another.

 

Who remembers all of that stuff? I usually do okay with it, but those phone number questions freak me out. I've changed phone numbers too many times to remember them all. I was talking about that with a Chase CSR the other day and she said she couldn't answer some of those types of questions herself, that the questions sometimes refer to things from 30 years ago, and that a lot of people just panic, especially when the real answer is supposed to be "none of the above," but instead people are desperately trying to remember if they ever lived at 123 Smith Street or had a roommate named Joe.

 

She told me, though, that as a general rule, "real" people will either get the questions right or get turned over to a security department for verification. Fraudsters will just hang up the phone or bail out of the system when they get questions they can't answer.

 

I still hate the damn questions, and hate the fact that so many people have so much information on us.

Message 4 of 10
-Cal-
Valued Contributor

Re: Frustrated with Stupid Security Questions!

Yep the security questions are getting out of control and IMO doesn't add much security

Message 5 of 10
-Wade-
Valued Contributor

Re: Frustrated with Stupid Security Questions!


@Gunnar419 wrote:

@lg8302ch wrote:

Yes and my answer is always the same for any kind of question ..lol.... does not make sense but at least I remember Smiley Happy


That works great for those security questions you choose yourself for online access to an account. I do something like that myself. Sadly it doesn't help at all for the OTHER kind of security question so many companies are now using to verify our identies. I'm talking about those questions that use info off our credit reports of from other old, old databases. Questions like whether you ever had some particular phone number (which could be 20 years ago) or whether you ever lived in some county or another.

 

Who remembers all of that stuff? I usually do okay with it, but those phone number questions freak me out. I've changed phone numbers too many times to remember them all. I was talking about that with a Chase CSR the other day and she said she couldn't answer some of those types of questions herself, that the questions sometimes refer to things from 30 years ago, and that a lot of people just panic, especially when the real answer is supposed to be "none of the above," but instead people are desperately trying to remember if they ever lived at 123 Smith Street or had a roommate named Joe.

 

She told me, though, that as a general rule, "real" people will either get the questions right or get turned over to a security department for verification. Fraudsters will just hang up the phone or bail out of the system when they get questions they can't answer.

 

I still hate the damn questions, and hate the fact that so many people have so much information on us.


You should be a victim of ID theft Smiley Frustrated That's why i open all my account's over the phone. He!! is no way to answer the Security questions in the online process

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Message 6 of 10
Cloudlb
Regular Contributor

Re: Frustrated with Stupid Security Questions!

although having the same answer to every question is convenient, it would be like having the same password for everything wouldn't it?

Message 7 of 10
MrCrabs
Regular Contributor

Re: Frustrated with Stupid Security Questions!

They can be annoying, Just the other day I decided to open a new bank account and they asked me questions where the answer was slightly mispelled so I didn't know to pick it or not. I choose not to since it was slightly mispelled but I still I had to contemplate it for a while and it could of gone either way and I know I am me, but even so I could of answered wrong and had to go through a bunch more redtape. I appreciate the protection on some level, but it is annoying sometimes.

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Message 8 of 10
Middleswarth
Frequent Contributor

Re: Frustrated with Stupid Security Questions!

I use Lastpass to keep all my passwords unique and it makes it super easy to store answers to all those questions.  As an added bonus, I can make up anything as answers.

Message 9 of 10
Anonymous
Not applicable

Re: Frustrated with Stupid Security Questions!

I use Roboform for my passwords www.roboform.com you can add 'Safenotes' which I add everytime I add a card so I can member my SQ's

Message 10 of 10
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