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Phoned in because after reviewing my statement one of the purchases that I made via ShopDiscover wasnt showing on my statement. The CS rep was chatty and friendly and quickly put what I was supposed to earn on the transaction into my Cashback bonus bank, she said it would update on my next billing cycle. Now if they would only give me a CLI.
I have a Discover IT and use it only for a balance transfer but I will say that the one or two times I have called the reps have been extremely nice and helpful
Discover is good about giving you it when you ask, but the problem is you have to call so often due to them not reconigizing it.