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HSBC closed my account due to inactivity

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Anonymous
Not applicable

HSBC closed my account due to inactivity

Hi all,

Have kind of a interesting situation that I am trying to understand the impacts of and deal with in the proper manner.

Background: my wife and I purchased a house in May of 2007. In the months building up that we had been focusing on paying down all the cards and building the credit for the mortgage. At the point we bought the house, we had all the cards paid down to maybe a couple hundred dollars each (4 cards total), except for one card, an HSBC Mastercard, that was pretty much zero. Once we got he house, we stayed very conscious of how much we were spending on the cards, and stopped using the HSBC card. It became my wife's "emergency" card and had a $1500 dollar limit. At that point we had the card just shy of 2 years (opened July 2005 along with a Best Buy account). Last activity on the card was May 2007.

In December we get a nice letter from HSBC telling us that they are closing the card. We log in to the website and the limit has been dropped to $5. Yes, 5 bucks. We call for an explanation and they day "due to lack of use" and that the cardholder agreement allows them to cancel at any time for any reason. Also, at this point there is no way that we can keep it open. We go ahead and request it closed at that point so that it will be reported as closed by us. Now when I check the credit reports it shows as closed, but that the limit was $5, and a high balance of $941.

We never had a late payment on the card. In fact we have never had a late payment on anything.

Will this hurt my credit report? How does a card with a $5 limit look? Any advice at this point? I'm bothered more by the fact that they dropped the limit than the fact that they closed the account.

Thanks,

- Ryan
Message 1 of 23
22 REPLIES 22
Anonymous
Not applicable

Re: HSBC closed my account due to inactivity

Ryan, the same thing occurred to me. My average CL on other CCs is well over $10,000, but guess how much they gave me: $600!! It was converted from GM about 3-4 years ago, and HSBC just closed it in Jan. I don't think it is going to hurt your score even though it looks strange with $6 CL^^
Message 2 of 23
Anonymous
Not applicable

Re: HSBC closed my account due to inactivity

I doubt it hurts score, but may raise some eyebrows on a manual review.
Message 3 of 23
Anonymous
Not applicable

Re: HSBC closed my account due to inactivity

Hi Ryan and welcome to the forum!

Have you actually tried calling HSBC and ask them to reopen the account for you? If not, I would if I were you. And I'd ask to speak to a supervisor, instead of the first person that answers the phone. And ask them for the same cl and int. rates you had when they closed it.

And yes, it is becoming more and more common in today's economy for the CCC's to close a dormant account. Moral of that story is: use every card at least one or 2 times every 3 or 4 months. Then pay it off in full(pif). Put it away and bring it out in 3 or 4 months.

CCC's are getting mighty funky with the things they are doing, considering the mortgage meltdown, and record losses. One must be more diligent now than ever before when it comes to one's personal credit.

Hope that helps. Didn't say a whole lot. What can I say? I like to talk. lol

Congrats on getting your house. Smiley Happy
Message 4 of 23
MidnightVoice
Super Contributor

Re: HSBC closed my account due to inactivity

Ender - one thing I do to keep all my cards alive is put a charitable donation or monthly bill (scorewatch for example) on them.  Then I know exactly how much will be paid out when, ancdx the card is "used" every month
The slide from grace is really more like gliding
And I've found the trick is not to stop the sliding
But to find a graceful way of staying slid
Message 5 of 23
Anonymous
Not applicable

Re: HSBC closed my account due to inactivity



@Anonymous wrote:
Hi Ryan and welcome to the forum!

Have you actually tried calling HSBC and ask them to reopen the account for you? If not, I would if I were you. And I'd ask to speak to a supervisor, instead of the first person that answers the phone. And ask them for the same cl and int. rates you had when they closed it.

And yes, it is becoming more and more common in today's economy for the CCC's to close a dormant account. Moral of that story is: use every card at least one or 2 times every 3 or 4 months. Then pay it off in full(pif). Put it away and bring it out in 3 or 4 months.

CCC's are getting mighty funky with the things they are doing, considering the mortgage meltdown, and record losses. One must be more diligent now than ever before when it comes to one's personal credit.

Hope that helps. Didn't say a whole lot. What can I say? I like to talk. lol

Congrats on getting your house. Smiley Happy




Hi,

Yes, first thing we tried to do was get them to keep it open, or reopen the account. Nope. No way. Getting to a supervisor has been difficult. Every person we have talked to has flat out refused to transfer us, and we have called 4 or 5 times. We even got a set of super checks" in the mail about 6 weeks after they closed the card, even then we could not get a supervisor. As long as this isn't going to reflect negatively on the CR, I'm inclined to just chalk it up to learning and let it go.

All the other cards get used regularly, so I'm not worried about them.

- Ryan
Message 6 of 23
orl2185
Established Contributor

Re: HSBC closed my account due to inactivity



EnderSun wrote:
Hi all,

Have kind of a interesting situation that I am trying to understand the impacts of and deal with in the proper manner.

Background: my wife and I purchased a house in May of 2007. In the months building up that we had been focusing on paying down all the cards and building the credit for the mortgage. At the point we bought the house, we had all the cards paid down to maybe a couple hundred dollars each (4 cards total), except for one card, an HSBC Mastercard, that was pretty much zero. Once we got he house, we stayed very conscious of how much we were spending on the cards, and stopped using the HSBC card. It became my wife's "emergency" card and had a $1500 dollar limit. At that point we had the card just shy of 2 years (opened July 2005 along with a Best Buy account). Last activity on the card was May 2007.

In December we get a nice letter from HSBC telling us that they are closing the card. We log in to the website and the limit has been dropped to $5. Yes, 5 bucks. We call for an explanation and they day "due to lack of use" and that the cardholder agreement allows them to cancel at any time for any reason. Also, at this point there is no way that we can keep it open. We go ahead and request it closed at that point so that it will be reported as closed by us. Now when I check the credit reports it shows as closed, but that the limit was $5, and a high balance of $941.

We never had a late payment on the card. In fact we have never had a late payment on anything.

Will this hurt my credit report? How does a card with a $5 limit look? Any advice at this point? I'm bothered more by the fact that they dropped the limit than the fact that they closed the account.

Thanks,

- Ryan


They say that with such arrogance. Me personally, they can shove their cards u no where.
Message 7 of 23
Anonymous
Not applicable

Re: HSBC closed my account due to inactivity

there's back door numbers posted on this forum.  Try one of those.  you might get someone who actually knows something.  A rarity from HSBC.
Message 8 of 23
TangMeister
Frequent Contributor

Re: HSBC closed my account due to inactivity

It sucks when this happens. Unfortunately, you can call, write, plead, but they won't budge on reopening the account...at least that's what I've seen so far on here and from my friend's experience. I've yet to see anyone successfully reopen with them.

They'll simply tell you to reapply for another card. My friend reapplied and was approved, but the credit limit was about 1/4 of his previous card's limit. Smiley Sad
Message 9 of 23
jmbfl
Valued Contributor

Re: HSBC closed my account due to inactivity

This is SOP for HSBC and is the major reason why they suck beyond all belief. Do a seach on the internet (not here) and you will see countless stories of cardholders who have been cancelled by HSBC due to nonuse. You're lucky you got a letter. Many have squirreled that card away for an emergency, gotten stuck on the side of the road and THEN found out they had been closed some time ago. Also, it is NOT 3 or 4 months! I would not recommend letting an HSBC issued card go unused for more that three months. That means be sure you use it in the third month!
 
Regarding recourse: it is consistently reported that there is no recourse from this action. So use it or lose it - and if you lose it you ain't gettin' it back. If you still want one of their cards you will have to reapply. Almost no one who has this happen to them can stand the thought of continuing doing business with HSBC and does not bother. Quite a way to run a company!


Message Edited by jmbfl on 09-15-2008 08:54 AM
Message 10 of 23
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