Hacked twice..citi didn't even let us know!

[Anonymous]

I've been out of town for a few days and just did a run through of all my accounts to make sure my charges were correct and I noticed a pending charge on my hubby's account for some water company. So I made him call them up real quick and they CSR told us that there was a denied charge at six flags a few days ago. Thanks for letting us know , Citi! Last time I got hacked Wells Fargo was nice enough to send me a text and call me.

[Anonymous]

That's a drag, sorry to hear it. Do you have your account set up to receive alerts?

[Anonymous]

No..I usually check everything everyday but I needed a break from credit card stuff. Sure enough the few days I don't look my account gets compromised, twice. The CSR goes "I deleted the charge." **bleep**? I was like how about you send me a new card so it doesn't happen again.

[Anonymous]

Really, you'd think sending you a new card would be the first thing they'd do (after notifying you of course).

[Anonymous]

I know! I was really irritated that they couldn't even call me and let me know someone attempted to use my card.

[Anonymous]

They get annoying at times, but posts like these make me value my Amex "Card not present for transaction" emails...

[Anonymous]

I have all my cards on some type of alert (any purchase over $1, with AMEX the lowest it will go is $10. Citi sends out an email, I cant figure how the Citi app will alert me, but its still instant. A few months ago I had one of my Citi accounts hacked 2 times in like 2 weeks. Once just some random transaction, then once after I used it (first use after I got the replacement card) at IHOP and next day $500 in fraudulent ATT Prepaid card charges and one for $350 at jpay.com (commissary site for prisoners....didn;'t know until I called em) Citi had me worried for a while.