@RootDet wrote:amex is always a day late and a dollar short with everything customer-facing. For example they keep telling me to activate the replacement card that was sent 2 months ago and activated 2 months ago.
Same here. Just yesterday I got this notification within my online account.
@805orbust wrote:They did it again... got a $15k increase on my BBP about a month ago. Today I get an email congratulating me on my new cli... a month later. What is with these guys? 🤣
My guess is that this is an IT boundaries issue among email (inherently insecure), marketing (spam everything everywhere), and security (Linux backend employees overruled / laid off by Microsoft Windows frontend bosses).
Dang @Gollum you got that figured out! A *bit* disappointing that a multi billion dollar firm like Amex screws up one like this... unless it's common?
I think it's the tech. They've got a sprawling feature set on a slew of online services that still shows 'legacy' website pages for various things.
Amex isn't the only multi-billion entity with lagging on some communications, has Frankenstein like websites and other quirks among my most used bookmarks.
@RootDet wrote:amex is always a day late and a dollar short with everything customer-facing. For example they keep telling me to activate the replacement card that was sent 2 months ago and activated 2 months ago.
According to US Bank I still need to complete my "new account checklist" on my Altitude Go...I've done it probably half a dozen times trying to clear out that notification popup every time I login, still hasan't cleared yet. Got just another email remninder about it a few days ago. It's completely set up, has everything they want and yet for some reason their system isn't figuring it out.
I just need AMEX to implement a SUB tracker and I'd be happy.
8/8/25
Reminds me of the Experian alert emails for anything really - CLI, new account, new inquiry, etc. The email always comes a few days after the actual notification in my account, and by that point, I've already taken a look at it.
@805orbust wrote:They did it again... got a $15k increase on my BBP about a month ago. Today I get an email congratulating me on my new cli... a month later. What is with these guys? 🤣
You would of been upset if it was a cld email I bet. That would not of been a good day.