How is Chase with Product Change?

[Red1Blue]

Did any one try to get a product change from Chase? How well do they take these product change requests? I remember reading some one changed their card to startbucks card. Does any one have experience in dealing the Chase product change?

[Anonymous]

went from bp store card, recon cli begged to upgrade to bp visa, then product changed to starbucks. all but the cli was very smooth.

[Anonymous]

I changed from a Chase Free Cash Rewards card to a Freedom card.  The speedy conversion went smoothly.  My account history also remained unchanged. 

[Dawn]

Last Saturday, I did a product change from a Chase Freedom World MC to the Platinum version of that card.   The CSR was a sweet gal but wasn't very knowledgeable.

She  was not aware that a Platinum version existed for the Freedom World MC and tried to tell me that she would have to do a new application and switch me to a non-signature Freedom Visa card.  I stood my ground and she did find that what I was talking about was correct.

As she was reading through the screens, there was one that indicated that my rewards wouldn't transfer and I was about to bail.  But ... she did check the subsequent screens and the next one contradicted what the earlier screen said.  I don't know what the difference was in the two screens, but a supervisor cleared it up for her and reassured her that my rewards would transfer, and we proceeded.

She also incorrectly told me that I would not get a new number and card, but I did.  I'm glad I noticed the new account when I logged into Chase, because I was unprepared to be on the look-out for a new card.  My account detail on the new card mirrors the old card and I was told that the old card would be closed in 90 days. 

Considering that a new account was established,  I will be curious to find out what will happen to the original account on the CRA reports and FICO scoring.  Will the account be deleted?  Will I be dinged for another new account? If it remains, will it be used to calculate the average age of accounts?

[Red1Blue]

Thanks Dawn. Keep us posted once you find out the detals on your product change.

[Anonymous]

I switched DW's regular Chase to Chase Freedom Signature VISA.  The CSR was a little hard to understand but she was very helpfull.  She even tried to talk me out of the signiture card (although she never actually gave a reason why, and if she had I would have probably taken her advice).

Dawn:  The reason why your account number HAD to change was because you switched from a WORLD card, like our signiture card, the number is used to identify signiture (World) status, so a new number is manditory, BUT, DW's history was transfered to the new number with no problems.

The only strange thing is that when we log on to Chase on-line, it still (3 months later) shows us both accounts.  They show the same info, except for (1) account number and (2) no statements are generated for the old account.

[Dawn]

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krystofur wrote:

Dawn:  The reason why your account number HAD to change was because you switched from a WORLD card, like our signiture card, the number is used to identify signiture (World) status, so a new number is manditory,  ...

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Wouldn't it be nice if the CSRs given the task of helping us knew this?    It's kind of scary thinking that when you call, you may actually know more than the CSR does.

[Anonymous]

I hear you on that one, but to give credit where it is due, the CSR I had did explain that to me.  I just whish I would have listened about the sig thing.

[pdxuser]

What's wrong with signature cards?

[Anonymous]

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pdxuser wrote:

What's wrong with signature cards?

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Nothing in general.  Some specific cards don't report correctly to the CB's.

http://ficoforums.myfico.com/fico/board/message?board.id=creditcard&thread.id=33792