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Inaccurate response to CLI from CapOne

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PoorPeatree
Valued Member

Inaccurate response to CLI from CapOne

Hello friends Smiley Happy

 

The longer is hang out here the more i love the myfico forums. 

 

I've had perfect payment record with COne since march 2014 when I got their secured card. my present Fico 8 scores are 665/670/685, not high but not low. Income is $72,800/yr

 

I have a COne QS card ($6k limit, avg monthly payment is about $900) and I've been trying to get a CLI for a while. I app'd the card in march 2015, was approved for 3k, then I got an increase in june 2016 to 6k. May 30 I asked for CLI via their automated system and I received a response stating that a recent delenquincy existed on my CR from the credit reporting agency. I spoke to several capital one employees in late may and they said my history with COne is pristine, but they can't see any of the data showing a recent derog. I had pulled all three CReports in late may 2017, and they were clear of baddies since 2013. I verified this again on the reports and faxed them all to COne. They later sent me a letter that said the Credit report they have showing a derog was accurate and that I was denied a CLI. confusing.

 

Move ahead to this month, august. I again applied for CLI, again denied. One of the reasons was recent derog. I don't understand this at all. In july i had my mortgage loan officer verify that there were no derogs, and I checked a few minutes ago and there are no recent derogs since 2013. I spoke to a couple of people at COne again, one of them being a "senior rep" and she talked in circles while I tried to explain that the CRAs had no derogs for me.

 

Question: Is a "recent delenquency" something that can be as old as 2013? I'm speaking to equifax tomorrow about the report they're sending to COne to see what the COne team may be seeing as recent. I suspect that COne has decided to reduce risk and is flagging me as a danger with any derogs on my record and average high util but is using the statement about "recent delenquency" as a catchall. 

Message 1 of 29
28 REPLIES 28
Anonymous
Not applicable

Re: Inaccurate response to CLI from CapOne

What was your credit score at the time you were approved for this Cap One product with a $3k SL?  It's completely possible that your account is viewed as a starter account and thus will always be viewed that way, meaning that you've hit a ceiling as far as growth goes.  For accounts approved with scores around 600, this is quite common with CO.

Message 2 of 29
K-in-Boston
Epic Contributor

Re: Inaccurate response to CLI from CapOne

Do you happen to have a denial letter from them? (Should be in your online account.) I would double check that they denied you due to information on one of the three primary CBs. There are tons of other credit reporting agencies and sometimes people run into issues with inaccurate information contained on those. Otherwise, "recent" may just mean that it's simply on your reports and it's relative.
Message 3 of 29
fltireguy
Valued Contributor

Re: Inaccurate response to CLI from CapOne

Time to give them the boot... Give PenFed a shot

NFCU $60.4k/PenFed $22.5k/Commerce $15K/53 $11K/Synovus $14K/BBT $11K/CapOne $12K/DCU $7.5K/BMO $7.5K/Chase $14.5k/Cabelas $10K/ and many many more!
Total CL $398600, plus car and RV loan.
Ooh. Ooh. Getting closer to that $500K mark!
Message 4 of 29
PoorPeatree
Valued Member

Re: Inaccurate response to CLI from CapOne

I checked, Equifax was the CRA. I think my scores were around 610-625 when I applied for the secured card in 2014. I've never heard of the low ceiling phenomenon, it seems like I should move on. I'll likely HP a CLI at BoA and elsewhere.
Message 5 of 29
DeeBee78
Valued Contributor

Re: Inaccurate response to CLI from CapOne


@PoorPeatree wrote:

I'll likely HP a CLI at BoA and elsewhere.

AFTER you close on your house! We talked about this yesterday Smiley Wink

Message 6 of 29
Anonymous
Not applicable

Re: Inaccurate response to CLI from CapOne


@PoorPeatree wrote:

Hello friends Smiley Happy

 

The longer is hang out here the more i love the myfico forums. 

 

I've had perfect payment record with COne since march 2014 when I got their secured card. my present Fico 8 scores are 665/670/685, not high but not low. Income is $72,800/yr

 

I have a COne QS card ($6k limit, avg monthly payment is about $900) and I've been trying to get a CLI for a while. I app'd the card in march 2015, was approved for 3k, then I got an increase in june 2016 to 6k. May 30 I asked for CLI via their automated system and I received a response stating that a recent delenquincy existed on my CR from the credit reporting agency. I spoke to several capital one employees in late may and they said my history with COne is pristine, but they can't see any of the data showing a recent derog. I had pulled all three CReports in late may 2017, and they were clear of baddies since 2013. I verified this again on the reports and faxed them all to COne. They later sent me a letter that said the Credit report they have showing a derog was accurate and that I was denied a CLI. confusing.

 

Move ahead to this month, august. I again applied for CLI, again denied. One of the reasons was recent derog. I don't understand this at all. In july i had my mortgage loan officer verify that there were no derogs, and I checked a few minutes ago and there are no recent derogs since 2013. I spoke to a couple of people at COne again, one of them being a "senior rep" and she talked in circles while I tried to explain that the CRAs had no derogs for me.

 

Question: Is a "recent delenquency" something that can be as old as 2013? I'm speaking to equifax tomorrow about the report they're sending to COne to see what the COne team may be seeing as recent. I suspect that COne has decided to reduce risk and is flagging me as a danger with any derogs on my record and average high util but is using the statement about "recent delenquency" as a catchall. 


This same response was given to my husband 2 weeks ago, but he hasn't had any lates since the BK7 2 years ago.  This Monday he tried it again and instantly approved.  I posted about it and someone told me that the credit card companies can give any number of reasons without explanation (I'm paraphrasing here), but good luck on the issue. 

Message 7 of 29
Anonymous
Not applicable

Re: Inaccurate response to CLI from CapOne

Before closing, go to the Capital One Upgrade Link on this forum and see if you can product change your card.  Even if it shows you the identical card, take it -- this MIGHT move you from a starter card category to a regular one.  There's no way to know.

 

Secondly, be aware that your credit limit itself may dictate what category you're in.  When you started out with a lower credit limit and asked for a CLI, their internal system may look at the lower limit and then ask itself if you're at a FICO score high enough to approve the next higher limit.  But once you're at a higher limit, the new query may require an even higher FICO score to get approved for another CLI.

 

So you may be limited because at your credit limit today, they might internally require "no lates for 5 years" but with your old credit limit, their internal review may just require "no lates for 12 months" or something like that.

Message 8 of 29
PoorPeatree
Valued Member

Re: Inaccurate response to CLI from CapOne


@Anonymous wrote:

Before closing, go to the Capital One Upgrade Link on this forum and see if you can product change your card.  Even if it shows you the identical card, take it -- this MIGHT move you from a starter card category to a regular one.  There's no way to know.

 

Secondly, be aware that your credit limit itself may dictate what category you're in.  When you started out with a lower credit limit and asked for a CLI, their internal system may look at the lower limit and then ask itself if you're at a FICO score high enough to approve the next higher limit.  But once you're at a higher limit, the new query may require an even higher FICO score to get approved for another CLI.

 

So you may be limited because at your credit limit today, they might internally require "no lates for 5 years" but with your old credit limit, their internal review may just require "no lates for 12 months" or something like that.


Can anyone confirm: I have a QS to QS upgrade option from the link, would this help with my standing at COne? I also have the option to move to a Venture One card. Would it make sense to "upgrade" to a venture one if all I care about with this CCC is max CL? I've read elsewhere that Venture offers higher CLs than QS. It states my CL with the venture one would remain as-is on the QS card, but it seems it would be easier to upgrade to a Venture from venture one. maybe that's too much work for too little benefit. 

 

Also, I spoke to Experian today and they confirmed I have no recent derogs.

Message 9 of 29
PoorPeatree
Valued Member

Re: Inaccurate response to CLI from CapOne

also new info, it seems I pre-qual for a Venture card (both the venture and venture one). Neat!

Message 10 of 29
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