Issue with Amex Plan it / Pay over Time..

jevan43 · ‎09-22-2021

I hold, in all 8 different Amex cards, including 2 for business...

Recently on one of my personal platinum accounts, I was sent an offer to use "Plan it" with zero plan it fees, so long as I enrolled the respective charges in the program by 9/31. So, having some large purchases this month, I went ahead, used the calculator to see what time horizon they would give me on them and it showed 24 months, so I made the charges on that card.

Now low and behold there is no option to add these charges to Plan it. After calling, I was told the charges surpass my "pay over time" limit on that particular card and are therefore inelligible. Nothing in my account, as far as I can see, indicated that to me--there's nothing that shows me that limit etc..

Has anyone had a similar experience and had any success in getting this rectified either by an increase in the Pay over time limit or perhaps moving those charges to another card?

TIA.

NRB525 · ‎09-22-2021

On your monthly statement, it tells you what your Pay Over Time maximum is. Located after you get past the charges list, so keep scrolling down the PDF.

For my Green card my max PoT is $5,000. For Gold and Platinum it is $35,000 each.

If you back off the value of what you are trying to put on the Plans, to less than your PoT limit, do those get accepted to create a Plan?

High Bal Jan 2009 $116k on $146k limits 80% Util.
Oct 2014 $46k on $127k 36% util EQ 722 TU 727 EX 727
April 2018 $18k on $344k 5% util EQ 806 TU 810 EX 812
Jan 2019 $7.6k on $360k EQ 832 TU 839 EX 831
March 2021 $33k on $312k EQ 796 TU 798 EX 801
May 2021 Paid all Installments and Mortgages, one new Mortgage EQ 761 TY 774 EX 777
April 2022 EQ=811 TU=807 EX=805 - TU VS 3.0 765

jevan43 · ‎09-22-2021

Candidly, I never look at statements as I simply have autopay set and manage everyhting though the portal. But I can see now on my statement that the pay over time limit is low relative to the new charges. I am hoping though that Amex has a way of rectifying this.

4sallypat · ‎09-23-2021

Amex can increase the limit but that can take time.

I had a $2K PoT limit years ago and now recently they increased it to $10K with a 20K MR bonus points for enrolling in Plan It.