Lowes account access Update synch closed my lowes card

[Jnbmom]

I figured I had better use these cards before the dreaded closure happens for non use. Well obviously I haven't used in quite some time. I tried to look up my user ID and tried to enter my card number and DOB. States it needs to be 16 digits, well card has only 14 digits?

What am I missing here?

[AverageJoesCredit]

2 digits?

[Jnbmom]

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@AverageJoesCredit wrote:

2 digits?

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LOL

Nevermind, they closed both our accounts 35K down the drain...........................................

Edit his is still open but I can't access it with 14 digits grrrrrr

[CreditobsessedinFL]

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@Jnbmom wrote:

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@AverageJoesCredit wrote:

2 digits?

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LOL

Nevermind, they closed both our accounts 35K down the drain...........................................

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Sorry. 

[K-in-Boston]

Sorry to hear about the other account.  For the one still open, are you on the right Lowe's card page?  My card is also 14 digits (Lowe's Visa Rewards card is 16, Lowe's Amex would be 15).  The one for Synchrony is here and asks for card number and ZIP Code, rather than DOB:

https://lowes.syf.com/eSecurity/Login/login.action?clientId=lowes&accountType=generic&langId=en

Edit: Changed link because direct link didn't seem to work.  Click Find User ID.

[Jnbmom]

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@K-in-Boston wrote:

Sorry to hear about the other account.  For the one still open, are you on the right Lowe's card page?  My card is also 14 digits (Lowe's Visa Rewards card is 16, Lowe's Amex would be 15).  The one for Synchrony is here and asks for card number and ZIP Code, rather than DOB:

https://lowes.syf.com/eSecurity/Login/login.action?clientId=lowes&accountType=generic&langId=en

Edit: Changed link because direct link didn't seem to work.  Click Find User ID.

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@K-in-Boston 

Thanks I had him call, I know reps are working from home but this sounded like the person was on the freeway LOL.

Anyway got account restored, our last payment was in February 2020, so that's why he is still active thank goodness. Mine hasn't been used in over a year. Funny I went to lowes last week to purchase a shower head and "thought" I used my card, but I am an AU on his and that's the card I apparently used . Oh well probably would have not worked since they stated my card was close b/c of inactivity on 5/9/20.

Use your cards peeps or they will shut you down............................................

[Anonymous]

sorry for the closure ☹️ but just an fyi for lowe's store cards online if it asks for 16 digits you ad 79 to the beginning of your card number 🙂 

[Jnbmom]

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@Anonymous wrote:

sorry for the closure ☹️ but just an fyi for lowe's store cards online if it asks for 16 digits you ad 79 to the beginning of your card number 🙂 

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@Anonymous 

Thanks for the tip

[AverageJoesCredit]

Man sorry @Jnbmom  im not a fan of just closing a card because of low usage, 2 years sure close away,  but dang if you arent late or running mad balance,  let your client be. But at the end its their card. As sad as it is,  just let you use another lenders card so shame on them  for possibly losing a customer 

[Guyatthebeach]

Sorry to hear about the account closure.  It happens to the best of us.  

I keep a spreadsheet of all my credit cards and set up a reminder in Outlook to use the sock drawered credit cards, so they don't close of inactivity. 

Guyatthebeach