Multiple shipments of the CSR Card

[newhis]

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@Anonymous wrote:
I was instantly approved in branch on Monday 8/22. Bank rep asked if I wanted my card expedite, I said sure. He called card services and they said no. I left it alone and have yet to contact Chase. No card yet, no tracking, nothing. It's not a big deal to me but I guess I have everyone who is receiving multiple cards to thank for me not even receiving my card yet.

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I was approved in branch 8/24 and I check my email every 5 min to see if UPS send me an alert. I guess I'll stop. 

[kdm31091]

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@Anonymous wrote:

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@northface28 wrote:
KDM,

It's the culture. Don't get the answer you want? Hang up and call back 100 times until you do or escalate to a higher up. Quite frankly it's ridiculous and I'd blame it on millienials but it's more often older people who should know better on how to conduct themselves instead of being petulant children.

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I'm not sure either of those are accurate.

This particular credit-concerned community knows quite well about that "hang up, call again" process via reconning a denied application or request so to me it doesn't mean anyone is petulant or childish. If you know the rules of the game, following the rules to win is just logic in my book.

It's not illegal, unethical, or immoral (most likely), or even unjust so anyone who desires an outcome other than what they initially receive could be driven to this type of behavior if the desire is strong enough.

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I don't think it's about knowing the rules of the game. I don't think there's anything wrong with reconning a denied application or request.

The issue is knowing when to stop and accept that you cannot always get what you want when you want it. If 3 reps said the card cannot be expedited at  this time stop calling and asking the same question. You're just bogging down resources and slowing everything down for everyone else. It isn't life or death, the card will arrive when it arrives.

In all games sometimes you win sometimes you lose. People need  to work on knowing when to cut their losses and accept it.

[NRB525]

In business settings, there is an "inventory game" which has been created to allow small groups to understand how business ordering and goods flows work.

One person is the "manufacturer" who has certain criteria they can follow to plan their production.

Another person is the "warehouse" who receives products from the "manufacturer", with certain built in constraints, and ships those to the "salesperson" for delivery to the "customer".

A "Salesperson" arranges with the "customer" to order product from the "warehouse", and has certain constraints they want to meet, constraints for delivery and objectives for sales volume.

The "customer" places orders with the "salesperson", and thsi "customer" also has expectations for delivery time.

The result of the game is either shortages or way too much product being sent through the chain, as the individual members try to game the system to meet their goals, and the constraints start to swing around and create those lumps of big delivery or no delivery.

When the customer asks for a card 3 times, it's likely each CSR who got that request is acting as a "salesperson" to put demand on the "warehouse" to deliver a card to what the CSR thinks is the one customer call.

As customers of these banks, we should all be mindful of our role in this chain of events.