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@markbeiser wrote:
@Anonymous wrote:
@markbeiser wrote:I'd never dream of charging my customers for using a credit card for HVAC repairs/replacements!
We give a discount for cash/check.😉
🙃
I usually advise my clients to surcharge for credit card ("we have to pay the fees you see") and a surcharge for cash ("oh, we have take time to count it, check for bad notes, and the deposit it, plus the risk"). Yes, they need training as to how to handle customers who wish to change payment method on hearing of a surcharge on their first choice, but I am not going to give any more secrets away for free!
But just bear in mind if you have already massively overcharged them (which I hope you have, HVAC knowledge isn't free either), you can graciously charge just half the surcharge as a goodwill gesture for being such a good customer.
It is actually illegal in Texas to charge a surcharge for taking credit card payments from customers, per chapter 604A of the Business and Commerce Code.
Slam dunk $500 civil fine from the state, all the customer has to do is fill out an online form, and upload the invoice. We would also have to refund the surcharge.
Also is a violation of our merchant agreements with the credit card processors, as well as our professional licensing agreement with the department of licensing and regulation, so we could face further administrative sanctions against our licence.
Contrary to popular belief, and its reputation, Texas is one of the most heavily regulated states when it comes to professional and occupational licensing.
Though I do find it amusing that there was a decades long period where barbers had to have a state license, but electricians had no state wide licensing until less than 20 years ago!
There was something similar here in CA where a merchant could not charge extra for CCs but they could offer a discount for cash. But it's flipflopped so many times that I don't know what the current law is.