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Navy Federal now checks Experian?!

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Anonymous
Not applicable

Navy Federal now checks Experian?!

I'm pretty annoyed with Navy Federal at this point. Long story short: have had my cashRewards card with them for 3 months (3 statements have posted and AR has passed) and pulled the trigger hoping for a SP CLI but I got the standard 24 hour message. No biggie, I figured if they didn't want to give me the SP then no harm since all my reports frozen so there was no way I'd get a HP. Well this morning I wake up to an alert that I had an inquiry on EX from Navy Federal. WTH?! I had forgotten that I had unfrozen EX to app for another card and since my TU and EQ were frozen they pulled EX! I had never heard of them pulling EX before. I thought they were pretty much EQ pullers with the occasional TU pull. Ugh. To make matters worse I got denied for the increase after I called a representative today to check in the status. No counter or anything. Lesson learned. I'm done with Navy for a while. just going to sock drawer this card for a while and focus on growing my other cards that give me SP CLI. :/
Message 1 of 13
12 REPLIES 12
Anonymous
Not applicable

Re: Navy Federal now checks Experian?!

Not trying to come off rude, but you are upset because they went the extra mile to attempt to give you a CLI? I would attempt recon by sending in paystubs via secure message online, they will use the same INQ. 

Message 2 of 13
creditfan
Established Contributor

Re: Navy Federal now checks Experian?!

I believe they had to have pull one from you CR since you said you fozen all except your EX, that leaves them no choice to pull what they can

Message 3 of 13
Anonymous
Not applicable

Re: Navy Federal now checks Experian?!

I find it funny that 10 times out of 10 when someone starts off with the phrase "I'm not trying to be rude..." it's always a rude comment. Let me make it clear, I wasn't upset that Navy "went out of their way to try and get a CLI" @tydawg. I said in my original post that I had all my credit reports frozen (or so I thought) as to avoid this type of situation. Navy is known to pull EQ and sometimes TU. As a data point for those who come behind me I was letting them know that if you have those bureaus frozen but EX unfrozen then they will pull it. Was I annoyed that they pulled EX? Sure! Why? because all the lenders at Navy that I've talked to have told me they pull EQ for loans and such. If they try to pull the bureau and it's frozen then they will deny the request. Case closed. I wouldn't have had a problem with the denial bc I was specifically trying to get a SP CLI. And last time I checked, people are allowed to vent. No snarky comments are needed. Thanks.
Message 4 of 13
Anonymous
Not applicable

Re: Navy Federal now checks Experian?!

Your first sentence literally says your annoyed with them... and talk about annoying there is nothing more annoying then over generalizing a statement by saying "10 out of 10 times" if I had meant to insult you I would not have spent the energy typing a reply. Instead I responded so that you could perhaps make use of the HP and attempt recon, I am sorry you feel my comments were snarky they are not intended that way. By lenders I assume you mean underwriters? Happy Holidays!

Message 5 of 13
UncleB
Credit Mentor

Re: Navy Federal now checks Experian?!


@Anonymous wrote:
@I find it funny that 10 times out of 10 when someone starts off with the phrase "I'm not trying to be rude..." it's always a rude comment. Let me make it clear, I wasn't upset that Navy "went out of their way to try and get a CLI" @Anonymous. I said in my original post that I had all my credit reports frozen (or so I thought) as to avoid this type of situation. Navy is known to pull EQ and sometimes TU. As a data point for those who come behind me I was letting them know that if you have those bureaus frozen but EX unfrozen then they will pull it. Was I annoyed that they pulled EX? Sure! Why? because all the lenders at Navy that I've talked to have told me they pull EQ for loans and such. If they try to pull the bureau and it's frozen then they will deny the request. Case closed. I wouldn't have had a problem with the denial bc I was specifically trying to get a SP CLI. And last time I checked, people are allowed to vent. No snarky comments are needed. Thanks.

I personally appreciate your coming here to let us know that in this instance NFCU pulled EX for you... it's not something we hear of very often, since as you accurately state they are known to usually pull TU and EQ.  This is a valuable data point, and I believe it will be helpful to others going forward.

 

My only addition to what's been said is that you might consider redirecting your negative feelings away from NFCU, since it's well-known around here that just because a lender "usually" pulls a particular credit bureau it can always change.  Unfortunately when it does change they don't bother to send us a notice (that would be nice, though)... somebody, like yourself, has to find out the hard way. 

 

It's against the TOS of this site to discuss freezing particular credit bureaus to 'force' a lender to check a more favorable one, and I'm only posting here because I believe that in this case that genuinely wasn't your intent.  With that being said - and keeping this conversation within the TOS - it was your error in not having EX froze that allowed it to be pulled to begin with, but you've already stated that.  I've had similar 'doh' moments (a few recently) and when that happens I try to own it... there's little use in directing anger elsewhere for something that could have been prevented had I done something differently.

 

I'm genuinely sorry this happened to you... it's always lousy when something works out differently from what we're expecting, but in this case I would actually have to give NFCU credit for attempting to go the extra mile to grant a CLI that you actively requested.  It's hard to see fault in that, and even if their behavior wasn't what was expected it was still within the 'rules'.

 

Finally, please don't feel like you can't vent here - many, including myself have and do!  Just remember that you set the tone when you start a thread, and if you're primarily venting you'll get more sympathy if you openly 'own' your missteps rather than direct the fault elsewhere.  Smiley Wink

Message 6 of 13
UncleB
Credit Mentor

Re: Navy Federal now checks Experian?!


@Anonymous wrote:

Not trying to come off rude, but you are upset because they went the extra mile to attempt to give you a CLI? I would attempt recon by sending in paystubs via secure message online, they will use the same INQ. 


+1

 

You've already taken the HP so you might as well make the most of it.  Most people will send in their last two pay stubs (attach to a secure message) and request your CLI to be reconsidered.

 

I'll only add that you might want to make it clear in your message that you don't want another HP (or either make sure that EX is now locked), since sometimes Navy will HP even on recon (YMMV), and you don't want to make the HP situation worse.

 

If you decide to move forward, let us know how it goes!  Smiley Happy

Message 7 of 13
Guyatthebeach
Valued Contributor

Re: Navy Federal now checks Experian?!

Navy Federal pulled Experian twice when I applied for my credit card and CLOC. The associate told me upfront the were pulling it. 

 

I didn't argue because I wanted both of those products.

 

 

Message 8 of 13
SunriseEarth
Moderator Emeritus

Re: Navy Federal now checks Experian?!


@UncleB wrote:

@Anonymous wrote:
@I find it funny that 10 times out of 10 when someone starts off with the phrase "I'm not trying to be rude..." it's always a rude comment. Let me make it clear, I wasn't upset that Navy "went out of their way to try and get a CLI" @Anonymous. I said in my original post that I had all my credit reports frozen (or so I thought) as to avoid this type of situation. Navy is known to pull EQ and sometimes TU. As a data point for those who come behind me I was letting them know that if you have those bureaus frozen but EX unfrozen then they will pull it. Was I annoyed that they pulled EX? Sure! Why? because all the lenders at Navy that I've talked to have told me they pull EQ for loans and such. If they try to pull the bureau and it's frozen then they will deny the request. Case closed. I wouldn't have had a problem with the denial bc I was specifically trying to get a SP CLI. And last time I checked, people are allowed to vent. No snarky comments are needed. Thanks.

I personally appreciate your coming here to let us know that in this instance NFCU pulled EX for you... it's not something we hear of very often, since as you accurately state they are known to usually pull TU and EQ.  This is a valuable data point, and I believe it will be helpful to others going forward.

 

 


It's important to note that pulls should always be treated as YMMV.   While many lenders typicially--even overwhelmingly--pull from a specific CRA (or more), there are always exceptions, especially in situations where multiple CRAs are frozen.   Since the HP has occured, I hope the OP will take full advantage of that and recon.  If not, the effects of HP will dissipate.   I think we've all had pulls that we didn't want or didn't think would happen (with me, they seemed to be from Citibank CLIs).   It's part of learning and it's fine to vent over them.   



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Message 9 of 13
Anonymous
Not applicable

Re: Navy Federal now checks Experian?!

Wouldn't be more appropriate to say ...
I was SURPRISED or Darn it I GAMBLED and lost
vs
Throwing rocks AT Navy

As mentioned, ANYTIME we app it's a bit of a crap shoot there are ZERO guarantees of what might happen IF

The truth is an application was made and once we do that, the other party has the ball in their court ( anything is possible if you don't control the ball)

Kinda curious, had the CLI been approved using the additional step would there be a problem or is it really just that the ultimate answer was a NO😃
Message 10 of 13
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