myFICO® Forums
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

New to forums Ques about Amex Cs

tag
Get Access Now
Anonymous
Not applicable
‎06-08-2012 01:12 AM
‎06-08-2012 01:12 AM

New to forums Ques about Amex Cs

Hi all!

 

Have been reading the forums for a while, and am considering going for an amex card.

 

What is your favorite part about their CS? I have heard great things, hoping it will be a nice change from my Cap1 Venture card. 

 

Thx!!

Message 1 of 8
0 Kudos
7 REPLIES 7
Repo-ed
Senior Contributor
‎06-08-2012 03:46 AM
‎06-08-2012 03:46 AM

Re: New to forums Ques about Amex Cs

@Anonymous wrote:

Hi all!

 

Have been reading the forums for a while, and am considering going for an amex card.

 

What is your favorite part about their CS? I have heard great things, hoping it will be a nice change from my Cap1 Venture card. 

 

Thx!!

US based CS

5/2012: 560 credit scores across the board
12/2014: 750+
3/2017: 780+
11/2019: 833
2/2023: Experian via Chase United Explorer CC pull - 891
Message 2 of 8
0 Kudos
GST2008
Frequent Contributor
‎06-08-2012 07:15 AM
‎06-08-2012 07:15 AM

Re: New to forums Ques about Amex Cs

Any time I have called to speak with a CS, she has always been patient and helpful.  I have never had to repeat myself or explain what I want in four different ways.  My calls have always been satisfactorily answered on one try.  The CS has never tried to sell me any add-on products that I don't want (e.g., account protection).  In my experience, AMEXs CSs are professional and knowledgable.  It is nice to call and get an immediate answer to a problem without waiting on hold or having to ask to speak to a supervisor.


Current:
TU (5/14/14): 796 (Inquiries; 8/23/13)
EQ (3/23/14): 791 (Inquiries: 8/23/13)
EX (9/24/13): 780 (Inquiries: 7/2/12; 11/20/12; 7/30/13; 8/23/13)

Goals: No new inquiries for 2014, 800 for all CRs by 12/31/14
Message 3 of 8
0 Kudos
SwiftTone
Valued Contributor
‎06-08-2012 08:00 AM
‎06-08-2012 08:00 AM

Re: New to forums Ques about Amex Cs

@Repo-ed wrote:
@Anonymous wrote:

Hi all!

 

Have been reading the forums for a while, and am considering going for an amex card.

 

What is your favorite part about their CS? I have heard great things, hoping it will be a nice change from my Cap1 Venture card. 

 

Thx!!

US based CS

That's not entirely true any more.

 

AMEX: $25,000, CSR: $10,000, Chase Priority Club: $1,500, Freedom: $5000, Freedom Unlimited: $1000, Discover: $21,000, BoA $11,000, WF Cash Wise: $5000

EQ FICO - 753
TU FICO - 755
EX FICO(AMEX) - 766
Message 4 of 8
0 Kudos
Anonymous
Not applicable
‎06-08-2012 08:07 AM
‎06-08-2012 08:07 AM

Re: New to forums Ques about Amex Cs

When I activated my card, I didn't get US based CS.

But he tried his damndest to enunciate. He got an A for effort.

Message 5 of 8
0 Kudos
Anonymous
Not applicable
‎06-09-2012 12:37 AM
‎06-09-2012 12:37 AM

Re: New to forums Ques about Amex Cs

Thank you all!

 

Message 6 of 8
0 Kudos
AF_23
Frequent Contributor
‎06-09-2012 12:46 AM
‎06-09-2012 12:46 AM

Re: New to forums Ques about Amex Cs

@Repo-ed wrote:
@Anonymous wrote:

Hi all!

 

Have been reading the forums for a while, and am considering going for an amex card.

 

What is your favorite part about their CS? I have heard great things, hoping it will be a nice change from my Cap1 Venture card. 

 

Thx!!

US based CS

Sure about that ? Spoke to someone in CS who wasnt just last month..

Message 7 of 8
0 Kudos
nada9188
Frequent Contributor
‎06-09-2012 01:12 AM
‎06-09-2012 01:12 AM

Re: New to forums Ques about Amex Cs

If it is important for you to have a us based csr, use 1-800-492-3344.. Works more often than not. 

 
Message 8 of 8
0 Kudos
† Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.