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Not impressed Ebates lack of security.

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Anonymous
Not applicable

Not impressed Ebates lack of security.

Just received my husband's authorized Ebates card in the mail. The card came already activated! On top of already being activated, the entire account number was on the top of the paper along with the credit limit. Haven't they ever heard of identity theft? I expect more out of synchrony. I had to activate my Marvel cards including the authorized user. Just thought this was very strange. What are they thinking? Makes me feel like they don't value my privacy and security. I just activated my AmEx authorized user at the same time and they actually required me to speak to a person not my husband. They asked me a bunch of questions also. I know Amex cares if my identity is stolen. Rant over LOL
Message 1 of 14
13 REPLIES 13
Anonymous
Not applicable

Re: Not impressed Ebates lack of security.

Other lenders do this too, unfortunately, including some of the very major prime ones. I'm not crazy about it either. Smiley Sad

Message 2 of 14
CreditCuriosity
Moderator Emeritus

Re: Not impressed Ebates lack of security.

Why stress you aren't responsible for the charges if this was to happen.  If the banks want to risk it, let them pony up the money.  Bigger things to stress about in life IMO

Message 3 of 14
Anonymous
Not applicable

Re: Not impressed Ebates lack of security.

Lol why stress? Just because they can give me the $$ back doesn't mean I want to make 100 phone calls, deal with them getting my name, address, credit score, and more information leading to them possibly stealing my bank account, other cards, or identity. That's why it's stupid. I'm not sitting here "stressing" I just think it's ridiculous. Clearly you've never had your identity stolen.
Message 4 of 14
CreditCuriosity
Moderator Emeritus

Re: Not impressed Ebates lack of security.


@Anonymous wrote:
Lol why stress? Just because they can give me the $$ back doesn't mean I want to make 100 phone calls, deal with them getting my name, address, credit score, and more information leading to them possibly stealing my bank account, other cards, or identity. That's why it's stupid. I'm not sitting here "stressing" I just think it's ridiculous. Clearly you've never had your identity stolen.

No I haven't.  This is why I monitor and have constant freezes on all CRA's..  Sorry if this has every happened to you.  I still stick with my point you aren't responsible for the charges though..  Many ways to prevent identity theft although I do feel for people that it has happened to.  They just wouldnt get to far trying that crap on me is allSmiley Happy.  I am sorry if it has happened to you though.

 

I agree though creditors can do a better job of protecting you and them though by making you activate card for a few easy things...  Ritz came UPS I believe and didn't have to activate that card either and it stated that to make life easier for consumer.. Strange with such a large CL

Message 5 of 14
Anonymous
Not applicable

Re: Not impressed Ebates lack of security.

You're not going to have your identity stolen or bank accounts compromised because a credit card comes already activated.  More and more creditors are sending out cards that way because it means very little in terms of whether someone can use your card if it's not activated.  Most people have this misperception that a credit card cant be used if it's not 'activated'  They can and are used that way.

Message 6 of 14
UncleB
Credit Mentor

Re: Not impressed Ebates lack of security.


@Anonymous wrote:
Lol why stress? Just because they can give me the $$ back doesn't mean I want to make 100 phone calls, deal with them getting my name, address, credit score, and more information leading to them possibly stealing my bank account, other cards, or identity. That's why it's stupid. I'm not sitting here "stressing" I just think it's ridiculous. Clearly you've never had your identity stolen.

I definitely understand your concern, and since I've had a card number stolen before I also understand the hassle it can be to make the phone calls, etc.  That being said, I wasn't responsible for any of the charges, and having someone steal your card number isn't equivalent to someone stealing your identity. 

 

I could be wrong (and I welcome the correction if I am) but other than fraudulent charges, I fail to see what a thief could do with a stolen credit card number.  In my own case, when my own number was stolen I didn't worry at all about my bank accounts, other cards, etc, and as soon as the card was canceled it was completely useless to whoever had the number.  Out of an abundance of caution I changed all of my online passwords, but that was the extent of my concern.

 

I'm not trying to discount your irritation (I actually agree), I'm just stating that it's not a reason to be overly concerned.  If anything, it's a liability for Synchrony.  Smiley Wink

Message 7 of 14
Anonymous
Not applicable

Re: Not impressed Ebates lack of security.

There are certainly different security measures that I would like to see lenders tighten up on in several areas, but there isn't any reason to stress about a card coming already activated.

 

I've had already activated cards stolen from my mail (right along with an IRS document containing the last 4 of my social and mail containing two PIN numbers for other cards( not the cards that were taken). The whole group of mail was stolen at one time that contained several important things mentioned. It wasn't fun at all but I called the card companies immediately and the problem was taken care of.

 

I did not enjoy having the last 4 of my SSN information stolen and was actually a bit more upset at the IRS for sending that sensitive information out than I was about the cards. 

 

I've also noticed how easy it is to "activate" some cards that do come with an activation sticker. One card (I believe it was my original Barclay card) only required me to enter my zip code in order to activate the card. That would have been easy for someone to know who had taken the card in the mail, so activation itself isn't an assurance of no problems. Smiley Happy

Message 8 of 14
Anonymous
Not applicable

Re: Not impressed Ebates lack of security.


@Anonymous wrote:

There are certainly different security measures that I would like to see lenders tighten up on in several areas, but there isn't any reason to stress about a card coming already activated.

 

I've had already activated cards stolen from my mail (right along with an IRS document containing the last 4 of my social and mail containing two PIN numbers for other cards( not the cards that were taken). The whole group of mail was stolen at one time that contained several important things mentioned. It wasn't fun at all but I called the card companies immediately and the problem was taken care of.

 

I did not enjoy having the last 4 of my SSN information stolen and was actually a bit more upset at the IRS for sending that sensitive information out than I was about the cards. 

 

I've also noticed how easy it is to "activate" some cards that do come with an activation sticker. One card (I believe it was my original Barclay card) only required me to enter my zip code in order to activate the card. That would have been easy for someone to know who had taken the card in the mail, so activation itself isn't an assurance of no problems. Smiley Happy


I'm pretty sure it's because you're calling from your phone number they have on file. Had you called from an outside number there would be additional security measures to activate the card.

Message 9 of 14
Anonymous
Not applicable

Re: Not impressed Ebates lack of security.


@Anonymous wrote:

@Anonymous wrote:

There are certainly different security measures that I would like to see lenders tighten up on in several areas, but there isn't any reason to stress about a card coming already activated.

 

I've had already activated cards stolen from my mail (right along with an IRS document containing the last 4 of my social and mail containing two PIN numbers for other cards( not the cards that were taken). The whole group of mail was stolen at one time that contained several important things mentioned. It wasn't fun at all but I called the card companies immediately and the problem was taken care of.

 

I did not enjoy having the last 4 of my SSN information stolen and was actually a bit more upset at the IRS for sending that sensitive information out than I was about the cards. 

 

I've also noticed how easy it is to "activate" some cards that do come with an activation sticker. One card (I believe it was my original Barclay card) only required me to enter my zip code in order to activate the card. That would have been easy for someone to know who had taken the card in the mail, so activation itself isn't an assurance of no problems. Smiley Happy


I'm pretty sure it's because you're calling from your phone number they have on file. Had you called from an outside number there would be additional security measures to activate the card.


Perhaps. But asking someone to activate a card using easily available pieces of information such as zip code or even last 4 of social (which the person had who took my mail) isn't much of a security procedure at all.

 

And as Irish stated, I'm sure there are ways for criminals to use cards that have not been activated. 

 

Point being, there isn't much security difference between sending cards already activated vs. those that need to be activated. However, there are other types of security measures that all credit card companies could strive to improve.

Message 10 of 14
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