Possible to get Cap One CLI by talking to a human being?

[Anonymous]

So I've had my Capital One card for 13 months now.  Started with a $3k limit and at about 6 months they raised it to $3500 without me asking.  At around 9 months in I requested a CLI via their online request method and it was denied, basically suggesting my most recent CLI wasn't long enough ago.  When I hit the 1 year mark last month I tried requesting a CLI using their online method as well as their automated phone method and both times I got back an odd response saying I wasn't getting a CLI because "credit bureau information missing or unavailable."  I called CS, they said that means there's a problem accessing my TransUnion report, so call TransUnion.  I call TransUnion, they say there is absolutely nothing wrong with my report at all and that anyone can access it just fine.  I call back Capital One, they said to just keep requesting a CLI and hopefully it will work.  So I tried again, same response.  I call CS again and ask if there's a human being I can speak to regarding a CLI and they say no, it has to be done using the online method or automated phone method.  Is this really the case?  Has anyone ever gotten a CLI via a phone call with Capital One, and if so could you provide me with number/contact to do so?  This is very frustrating...

[DoroLucky]

That's not true. I've gotten one via the Executive Office but this was lonnnnnng before you needed a password (hence why they have them now lol).

[sreneesa]

I always read people mentioning emailing the EO aka excutive office for issues or inquires that do not get resolved through customer service.

Google and email them directly. 

[kdm31091]

Capital One just doesn't work like other major lenders where you can just speak to an analyst and plead your case. They go by the computer based decision and that's that. You can contact EO, or just resign yourself to using other cards with more flexible lenders.

[Anonymous]

people and going to the EO for everything... geez

[Anonymous]

EXTERROR is that a bad thing?  What would you suggest rather than hitting up the EO since there seemingly isn't a human being at Cap One that anyone can speak to outside of CS which is completely a waste of time.

[kdm31091]

The EO number was shut off from access because of people abusing it for small requests including CLIs.

To be honest my suggestion is to just move on to bigger and better lenders and products. Capital One has their place but overall you cannot expect too much out of them.

[Anonymous]

my post was more for the other person but realistically the EO isn't the answer to everything. being on this site too much makes people feel like CLIs should happen like clockwork and when they don't get the results they desire they wanna go up top for a CLI. essentially it's just a limit. it's not a huge deal

if they don't suit someone they do as kdm says and find the lender for you (general you, not you specifically)

[Anonymous]

If you see my OP the only reason I'm trying to speak to someone about a CLI is because for whatever reason their automated CLI system isn't able to access my TransUnion report.  It's not that I'm getting denied for a "normal" reason; that's the only reason I'm trying to speak to an actual person about this in an attempt to get it cleared up.

[Anonymous]

and my post wasn't directed at you... i said that twice.