cancel
Showing results for 
Search instead for 
Did you mean: 

Posts getting deleted

tag
Revelate
Moderator Emeritus

Posts getting deleted

Apparently we're struggling with an over-zealous spam filter.  

 

On the last Lithium upgrade the anti-Spam filter was implemented and it's apparently whacking innocuous posts as of roughly 4 pm PST 5/28.  For now until we get it straightened out, if your posts are getting whacked, please submit an Abuse Report (Report Inappropriate Content) or perhaps send a moderator a message directly but the AR is the preferred route since we'll all see it.

 

Stickying this thread for now, my apologies for the difficulty.  Am going fishing in the spam pond for legit messages now, it's going to be a work in progress I suspect for a while.

 

--Revelate, myFICO moderator




        
Message 1 of 6
5 REPLIES 5
gh17
Frequent Contributor

Re: Posts getting deleted

I was having tons of problems the other day trying to post.  After about a million tries, I realized it seemed to be because I was quoting a post with a link in it.  Is this normally not allowed, or does it have to do with what you mentioned?

BofA Cash Rewards 25,000 (2009) | Citi Double Cash 25,000 (2011) | Cap1 Quicksilver 10,000 (2013) | Discover It 31,000 (2014) | Chase Freedom 9000 (2014) | Barclaycard Rewards 25,000 (2014)

FICO: 840 Discover/Barclays/BofA TU, 869 Citi Equifax
Message 2 of 6
john398
Senior Contributor

Re: Posts getting deleted

is there no notification to the poster what so ever when a filter deletes a post ?

Message 3 of 6
Revelate
Moderator Emeritus

Re: Posts getting deleted


@john398 wrote:

is there no notification to the poster what so ever when a filter deletes a post ?


Not currently but that's a reasonable idea, I'll mention that and see if there's an option for doing just that. 




        
Message 4 of 6
john398
Senior Contributor

Re: Posts getting deleted


@Revelate wrote:

@john398 wrote:

is there no notification to the poster what so ever when a filter deletes a post ?


Not currently but that's a reasonable idea, I'll mention that and see if there's an option for doing just that. 


Maybe on just to posters who hjave been established

Message 5 of 6
Revelate
Moderator Emeritus

Re: Posts getting deleted


@gh17 wrote:

I was having tons of problems the other day trying to post.  After about a million tries, I realized it seemed to be because I was quoting a post with a link in it.  Is this normally not allowed, or does it have to do with what you mentioned?


Basically if a link gets flagged as spam, everytime that link is posted it will get whacked from what I've seen.  It's a little difficult to track down because the posts don't even appear in the users history (unlike ones we manually delete as moderators) they're simply gone into the spam bucket, which has an unfortunate implementation or two.

 

Somewhere around 4 pm PST the spam filter across Lithium's platforms experienced a major uptick on spam filtering, and it was finally resolved at approximately 9 pm PST according to Lithium support.  Apparently it learned various things like DCU and BCP and Congrats as spam words, and started filtering all of them, and certain users got hit harder than others.  We got somewhat lucky and managed to save a copy of most of what got whacked and were able to forward that to Lithium such that they can properly diagnose this and ensure it doesn't happen again, but we're also looking into ways to improve it like create a safe zone in the Forum Technical Help area... it was cynically amusing to me that the spam filter was removing the complaints that messages were being deleted.  

 

Hello Skynet.

 




        
Message 6 of 6
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.