Question about Synch chat...

[laurenjessica]

Hey everyone. When you use chat to ask for a CLI on your card through Synch, is their first response always to direct you to the luv button? This has been my experience thus far, and I was wondering if it's the same for everyone.

Also, is there anything specific that you say to the agent?

[Anonymous]

I've chatted a couple times and haven't gotten that. Weird.

I always just say I'd like a credit limit increase. Exit and try to get a new representative?

[Anonymous]

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@ljthomas wrote:

Hey everyone. When you use chat to ask for a CLI on your card through Synch, is their first response always to direct you to the luv button? This has been my experience thus far, and I was wondering if it's the same for everyone.

Also, is there anything specific that you say to the agent?

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For my Synch card I get told that I have to call in and ask for a CLI. There is no luv button for the CarCare One card apparently. 

[Ashes]

Howdy!

I think it depends on the agent. I've had a few that try to get me to utilize the luv button and a few that didn't even bother doing so. For the ones that did, I just asked them point blank if they could submit the request on my behalf and they did just so.

[Anonymous]

I've used their chat feature for my Walmart Credit Card. They bumped me up from $800 to $5,000. 

[Anonymous]

amazon did the cli right away whereas sams said you need to click the button or call, yet when i asked if there was any way to do it by chat since we were already there they did it anyway

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@ljthomas wrote:

Hey everyone. When you use chat to ask for a CLI on your card through Synch, is their first response always to direct you to the luv button? This has been my experience thus far, and I was wondering if it's the same for everyone.

Also, is there anything specific that you say to the agent?

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I always ask how they are, and ask them how to leave positive feedback. they always thank me and tell me I made their day!