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Quicksilver Downgraded From Signature?

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skorpyo3
Frequent Contributor
‎04-28-2015 08:50 PM
‎04-28-2015 08:50 PM

Re: Quicksilver Downgraded From Signature?

Call the EO.
|EQ 698|TU 674|EX 665| BK discharged 11/2012

[Amex PRG No PSL] [Cap 1 QS Visa Sig $50,000] [Barclaycard CashForward WMC $25,000] [Patelco CU MC $20,000] [BofA Cash Rewards Visa Sig $15,000] [Amex BCE $13,000] [Discover It Cashback $13,500] [US Bank Cash + Visa Sig $10,000][US Bank Platinum Visa $8,400] [Penfed Power Cash Rewards Visa Sig $10,000] [USAA Cashback Rewards Plus Amex $15,000] [Citi AAdvantage WMC $5,000] [Macy's Amex $7,500] [JCP $6,500] [Amazon Prime $6,000] [Target $2,000]
Message 11 of 31
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uswala
Senior Contributor
‎04-28-2015 08:51 PM
‎04-28-2015 08:51 PM

Re: Quicksilver Downgraded From Signature?

@skorpyo3 wrote:
Call the EO.

+1

Message 12 of 31
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skorpyo3
Frequent Contributor
‎04-28-2015 08:53 PM
‎04-28-2015 08:53 PM

Re: Quicksilver Downgraded From Signature?

More than likely system error.
|EQ 698|TU 674|EX 665| BK discharged 11/2012

[Amex PRG No PSL] [Cap 1 QS Visa Sig $50,000] [Barclaycard CashForward WMC $25,000] [Patelco CU MC $20,000] [BofA Cash Rewards Visa Sig $15,000] [Amex BCE $13,000] [Discover It Cashback $13,500] [US Bank Cash + Visa Sig $10,000][US Bank Platinum Visa $8,400] [Penfed Power Cash Rewards Visa Sig $10,000] [USAA Cashback Rewards Plus Amex $15,000] [Citi AAdvantage WMC $5,000] [Macy's Amex $7,500] [JCP $6,500] [Amazon Prime $6,000] [Target $2,000]
Message 13 of 31
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afinch1992
Regular Contributor
‎04-28-2015 08:57 PM
‎04-28-2015 08:57 PM

Re: Quicksilver Downgraded From Signature?

thanks for the suggestions. I will give them a call if I get a chance. Otherwise not a huge loss. I realized a few minutes ago that, ironically, the quicksilver was my first Signature card if memory serves me right.

AMEX BCE 18000CL, Citi DC 15000CL, AMEX EDP 15000CL, CSP 5000CL, Fidelity AMEX 5000CL, Sallie Mae MC 7400CL, US Bank Cash+ 5000CL, Chase Freedom 4000CL, Capital One QS 6000CL, BoA Better Balance 2500CL, Discover It 2000CL, BoA Better Cash Rewards 500CL, Chase Amazon CC 700CL

TU: 756 EX: 755 EQ: 753
Message 14 of 31
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Anonymous
Not applicable
‎04-28-2015 08:59 PM
‎04-28-2015 08:59 PM

Re: Quicksilver Downgraded From Signature?

@afinch1992 wrote:

thanks for the suggestions. I will give them a call if I get a chance. Otherwise not a huge loss. I realized a few minutes ago that, ironically, the quicksilver was my first Signature card if memory serves me right.

It's definately an error. They didn't do it on purpose. EO will fix it.

Message 15 of 31
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skorpyo3
Frequent Contributor
‎04-28-2015 09:01 PM
‎04-28-2015 09:01 PM

Re: Quicksilver Downgraded From Signature?

It's the principal. I'd call when you can.


|EQ 698|TU 674|EX 665| BK discharged 11/2012

[Amex PRG No PSL] [Cap 1 QS Visa Sig $50,000] [Barclaycard CashForward WMC $25,000] [Patelco CU MC $20,000] [BofA Cash Rewards Visa Sig $15,000] [Amex BCE $13,000] [Discover It Cashback $13,500] [US Bank Cash + Visa Sig $10,000][US Bank Platinum Visa $8,400] [Penfed Power Cash Rewards Visa Sig $10,000] [USAA Cashback Rewards Plus Amex $15,000] [Citi AAdvantage WMC $5,000] [Macy's Amex $7,500] [JCP $6,500] [Amazon Prime $6,000] [Target $2,000]
Message 16 of 31
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Anonymous
Not applicable
‎04-28-2015 09:06 PM
‎04-28-2015 09:06 PM

Re: Quicksilver Downgraded From Signature?

CSR will be able to open a case and escalate the technical issue. Calling EO unsolicited isn't really necessary... EO will have to open a case and it takes days too. Same process, doesn't make any difference.


Let's not abuse EO for trivial issues, please, people.

Message 17 of 31
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kdm31091
Super Contributor
‎04-28-2015 09:11 PM
‎04-28-2015 09:11 PM

Re: Quicksilver Downgraded From Signature?

Good point. There is a tendency to overuse EO. Try the regular CSRs first. Then if it doesn't work go for the EO.

We all have a "go to EO" reflex around here and have to remember that it should be an exception not a rule. You should try normal channels first. Even with capital one lol
Message 18 of 31
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Imperfectfuture
Super Contributor
‎04-28-2015 09:12 PM
‎04-28-2015 09:12 PM

Re: Quicksilver Downgraded From Signature?

@Anonymous wrote:

CSR will be able to open a case and escalate the technical issue. Calling EO unsolicited isn't really necessary... EO will have to open a case and it takes days too. Same process, doesn't make any difference.


Let's not abuse EO for trivial issues, please, people.

I've had cases opened for the EO.  They never made it to the EO.  At least get a US rep.  And let's not call something important to someone trivial.  Everyone is a customer, and everyone has the right to call about concerns with their accounts.

Signature needs updating
Message 19 of 31
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Imperfectfuture
Super Contributor
‎04-28-2015 09:13 PM
‎04-28-2015 09:13 PM

Re: Quicksilver Downgraded From Signature?

@kdm31091 wrote:
Good point. There is a tendency to overuse EO. Try the regular CSRs first. Then if it doesn't work go for the EO.

We all have a "go to EO" reflex around here and have to remember that it should be an exception not a rule. You should try normal channels first. Even with capital one lol

And with your quicksilver, how many issues were taken care of (upgrades, cli's, and signature) with the help of the overseas reps?

Signature needs updating
Message 20 of 31
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