Thank you for sharing your story and keeping us updated throughout the entire process.
I've personally had some weird situations with them where I don't feel like they pay attention to any details once so ever, I almost get the feel that their e-mails via secure message center are browsed by a program that search for key words and then prompts a general automated response. Absolutely no help from this company ever and I'm seriously considering moving this card OUT of my wallet and into the sock drawer indefinitely.
I'm almost afraid to issue a dispute over a charge as I know I'll be stuck doing all the work with zero bacling from Discover.
"When you're fresh meat you kill... and give them something fresher" (Frank Underwood)
@One7 wrote:So I finally had some free time on my hands and I was able to contact Discover and reach the EO on what happened to me. A total waste of time! Not only did they say that's their policy and it's normal for that to occur but they did it with such arrogance. He said that they try to their best to help but "they can only do so much". He said once they find proof then they usually will take out the funds and it's their normal procedure. I was pretty irritated by this point and said what proof?! A receipt signed by some random guy, whose signature doesn't even resemble mine in the least bit. We went back and forth for a couple of minutes and basically all I got from them was a sorry and "well you got your money back didn't you". Yes but not with any help from you!! What a joke
Theres always posts advancing how great their services are, but reading these actual reports solidly confirms my own experiences with their ARROGANCE. You sometimes have that sense that something just isn't right on their end and throws up a red flag. Although my experience differs in that it involves repeated vain attempts for a CLI, the Arrogance is something you just don't expect especially when the Majority of the experiences with your other Lenders are what you come to expect and not the reverse.
Sorry you have had to go thru all that. 
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@Involver wrote:
Discover sucks. I regret apping for their card.
You think Discover sucks. Just because a few people here are complaining about Discover doesn't mean they are "Bad". Remember how many people complain more the say good things? How many people who do complain would do it on a forum about Credit scores , Loans, and Credit cards ? I have had nothing but great Customer Service with Discover and so has my mother.
