@longtime_lurker wrote:
@Anonymous wrote:As someone who works in the service industry it always amazes me how customer reps can be so rude to the people that provide them their job and paycheck. I try to deal with every customer that walks in my business with the treatment that I would want. Even if the customer is being a real pain in the rear, I still try my best to help them out.
You can try to help them out, but usually even if it was their fault, they blame you. It's not hard to see why people would get frustrated at someone. Now if you're like that with everyone, rude or nice to you, you're probably not in the right field.
Not saying it's right or wrong, but I do understand both sides.
I know you and I both work in the service industry while we go to school, but I still think there is a level of professionalism that is maintained in customer relations. The goal is to be able to disassociate yourself from personal attacks in order to ensure the best job possible. I've had death threats at work, but if I were to retaliate verbally, not only would I not have a job, the customer could use that as ammunition against me personally and my employer.
There really isn't an excuse for a rude CSR, both from a personal and professional standpoint.
@grinlikechelsea wrote:
@longtime_lurker wrote:
@Anonymous wrote:As someone who works in the service industry it always amazes me how customer reps can be so rude to the people that provide them their job and paycheck. I try to deal with every customer that walks in my business with the treatment that I would want. Even if the customer is being a real pain in the rear, I still try my best to help them out.
You can try to help them out, but usually even if it was their fault, they blame you. It's not hard to see why people would get frustrated at someone. Now if you're like that with everyone, rude or nice to you, you're probably not in the right field.
Not saying it's right or wrong, but I do understand both sides.
I know you and I both work in the service industry while we go to school, but I still think there is a level of professionalism that is maintained in customer relations. The goal is to be able to disassociate yourself from personal attacks in order to ensure the best job possible. I've had death threats at work, but if I were to retaliate verbally, not only would I not have a job, the customer could use that as ammunition against me personally and my employer.
There really isn't an excuse for a rude CSR, both from a personal and professional standpoint.
No I totally understand that - and you work with some characters too, I'm sure. Perhaps I'm lucky to have the authority to kick anyone out who goes too far - but people really should consider using the golden rule. If someone treats another person kindly, that person is much more likely to be levelheaded back. Are you going to be your A+ self if someone just told you that you look like their great grandma if she was hit by a semi? LOL.
Anyways, yes what this CSR did was wrong, and it doesn't sound like CreditAddict incited her to get such treatment.
Sidenote: this is 100% why I cannot wait to be in private practice, FAR FAR away from the service industry (kinda), and away from the corporate life 
@longtime_lurker wrote:
@grinlikechelsea wrote:
@longtime_lurker wrote:
@Anonymous wrote:As someone who works in the service industry it always amazes me how customer reps can be so rude to the people that provide them their job and paycheck. I try to deal with every customer that walks in my business with the treatment that I would want. Even if the customer is being a real pain in the rear, I still try my best to help them out.
You can try to help them out, but usually even if it was their fault, they blame you. It's not hard to see why people would get frustrated at someone. Now if you're like that with everyone, rude or nice to you, you're probably not in the right field.
Not saying it's right or wrong, but I do understand both sides.
I know you and I both work in the service industry while we go to school, but I still think there is a level of professionalism that is maintained in customer relations. The goal is to be able to disassociate yourself from personal attacks in order to ensure the best job possible. I've had death threats at work, but if I were to retaliate verbally, not only would I not have a job, the customer could use that as ammunition against me personally and my employer.
There really isn't an excuse for a rude CSR, both from a personal and professional standpoint.
No I totally understand that - and you work with some characters too, I'm sure. Perhaps I'm lucky to have the authority to kick anyone out who goes too far - but people really should consider using the golden rule. If someone treats another person kindly, that person is much more likely to be levelheaded back. Are you going to be your A+ self if someone just told you that you look like their great grandma if she was hit by a semi? LOL.
Anyways, yes what this CSR did was wrong, and it doesn't sound like CreditAddict incited her to get such treatment.
Sidenote: this is 100% why I cannot wait to be in private practice, FAR FAR away from the service industry (kinda), and away from the corporate life
I'm filling their medications for Christ's sake; like I wouldn't be a jerk to someone who is handling pills that you will ingest. I've had some pretty nasty customers and the best revenge is being polite and friendly even when they obviously hate you. It makes them furious and gives me such satisfaction.
But yeah, I'm sorry CreditAddict. It sucks you got caught with a grumpy CSR.
@longtime_lurker wrote:
@grinlikechelsea wrote:
@longtime_lurker wrote:
@Anonymous wrote:As someone who works in the service industry it always amazes me how customer reps can be so rude to the people that provide them their job and paycheck. I try to deal with every customer that walks in my business with the treatment that I would want. Even if the customer is being a real pain in the rear, I still try my best to help them out.
You can try to help them out, but usually even if it was their fault, they blame you. It's not hard to see why people would get frustrated at someone. Now if you're like that with everyone, rude or nice to you, you're probably not in the right field.
Not saying it's right or wrong, but I do understand both sides.
I know you and I both work in the service industry while we go to school, but I still think there is a level of professionalism that is maintained in customer relations. The goal is to be able to disassociate yourself from personal attacks in order to ensure the best job possible. I've had death threats at work, but if I were to retaliate verbally, not only would I not have a job, the customer could use that as ammunition against me personally and my employer.
There really isn't an excuse for a rude CSR, both from a personal and professional standpoint.
No I totally understand that - and you work with some characters too, I'm sure. Perhaps I'm lucky to have the authority to kick anyone out who goes too far - but people really should consider using the golden rule. If someone treats another person kindly, that person is much more likely to be levelheaded back. Are you going to be your A+ self if someone just told you that you look like their great grandma if she was hit by a semi? LOL.
Anyways, yes what this CSR did was wrong, and it doesn't sound like CreditAddict incited her to get such treatment.
Sidenote: this is 100% why I cannot wait to be in private practice, FAR FAR away from the service industry (kinda), and away from the corporate life
Unfortunately with the industry you have to be as friendly with a customer as possible even if they are being a complete jerk . This is just the professionalism I expect of myself and how I would expect others in this situation. You will run into the people who try to abuse the system, make false complaints and allegations, but you have to learn how to deal with them in an appropriate and profesional manner. If you stoop down to their level you are going to cause problems not only for you, but for your employer as well.
Main thing you have to learn in the service industry is how to defuse a situation before it escalates. Don't get me wrong, there are plenty of times where I want to completly cuss out a customer but following through with it would result in a terminatino of my job. Simply put, you must do what must be done.
and believe me I sure can push the buttons sometimes because I will not accept being told wrong info rather they know they are giving it or have been told it... I feel it needs to be corrected... but I didn't even get to start in that direction she was so far ahead! LOL
oh well, if it's EQ and that's it... then it's fine... it's a sign I "REALLY" didn't need it!
I will not be unlocking or reapplying 
@Anonymous wrote:
@longtime_lurker wrote:
@grinlikechelsea wrote:
@longtime_lurker wrote:
@Anonymous wrote:As someone who works in the service industry it always amazes me how customer reps can be so rude to the people that provide them their job and paycheck. I try to deal with every customer that walks in my business with the treatment that I would want. Even if the customer is being a real pain in the rear, I still try my best to help them out.
You can try to help them out, but usually even if it was their fault, they blame you. It's not hard to see why people would get frustrated at someone. Now if you're like that with everyone, rude or nice to you, you're probably not in the right field.
Not saying it's right or wrong, but I do understand both sides.
I know you and I both work in the service industry while we go to school, but I still think there is a level of professionalism that is maintained in customer relations. The goal is to be able to disassociate yourself from personal attacks in order to ensure the best job possible. I've had death threats at work, but if I were to retaliate verbally, not only would I not have a job, the customer could use that as ammunition against me personally and my employer.
There really isn't an excuse for a rude CSR, both from a personal and professional standpoint.
No I totally understand that - and you work with some characters too, I'm sure. Perhaps I'm lucky to have the authority to kick anyone out who goes too far - but people really should consider using the golden rule. If someone treats another person kindly, that person is much more likely to be levelheaded back. Are you going to be your A+ self if someone just told you that you look like their great grandma if she was hit by a semi? LOL.
Anyways, yes what this CSR did was wrong, and it doesn't sound like CreditAddict incited her to get such treatment.
Sidenote: this is 100% why I cannot wait to be in private practice, FAR FAR away from the service industry (kinda), and away from the corporate life
Unfortunately with the industry you have to be as friendly with a customer as possible even if they are being a complete jerk . This is just the professionalism I expect of myself and how I would expect others in this situation. You will run into the people who try to abuse the system, make false complaints and allegations, but you have to learn how to deal with them in an appropriate and profesional manner. If you stoop down to their level you are going to cause problems not only for you, but for your employer as well.
Main thing you have to learn in the service industry is how to defuse a situation before it escalates. Don't get me wrong, there are plenty of times where I want to completly cuss out a customer but following through with it would result in a terminatino of my job. Simply put, you must do what must be done.
Hehe I'd say considering I am managment now at my hotel, I've learned these lessons. That being said, "you must do what must be done" is like the motto for every service industry employee
