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Synchrony Accounts closed without warning

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Anonymous
Not applicable

Re: Synchrony Accounts closed without warning


@visionsdivine wrote:

@Jnbmom wrote:


Nope they can still SP you with a freeze .


I'm not doubting you, but I wonder why some lenders refuse to do a prequal until you lift a freeze. Maybe because you're not a customer yet and haven't yet agreed to some kind of terms and conditions where they can soft pull you at any time?


Yes, if you are an existing customer, the creditor can SP your account whenever the please (it's a permissible purpose of account maintenance).  I am not sure if they could also HP you if you asked for a CLI for example, anyone?

 

There are some lenders who ask existing customers to lift a freeze if they ask for a CLI.  The process still results in only a SP and there is no obvious reason for requiring the thaw (other issuers don't) ....

Message 41 of 55
Anonymous
Not applicable

Re: Synchrony Accounts closed without warning


@Anonymous wrote:

@visionsdivine wrote:

@Jnbmom wrote:


Nope they can still SP you with a freeze .


I'm not doubting you, but I wonder why some lenders refuse to do a prequal until you lift a freeze. Maybe because you're not a customer yet and haven't yet agreed to some kind of terms and conditions where they can soft pull you at any time?


Yes, if you are an existing customer, the creditor can SP your account whenever the please (it's a permissible purpose of account maintenance).  I am not sure if they could also HP you if you asked for a CLI for example, anyone?

 

There are some lenders who ask existing customers to lift a freeze if they ask for a CLI.  The process still results in only a SP and there is no obvious reason for requiring the thaw (other issuers don't) ....


Internal fraud prevention policies, and I appreciate the extra level of security.

 

As opposed, for example, Commenity AKA Bread that will/has/can do a HP from what looks like a pre-approval page using ONLY Name, Address, and the last 4 #s of your SS.

Message 42 of 55
Jnbmom
Credit Mentor

Re: Synchrony Accounts closed without warning


@Anonymous wrote:

@Anonymous wrote:

@visionsdivine wrote:

@Jnbmom wrote:


Nope they can still SP you with a freeze .


I'm not doubting you, but I wonder why some lenders refuse to do a prequal until you lift a freeze. Maybe because you're not a customer yet and haven't yet agreed to some kind of terms and conditions where they can soft pull you at any time?


Yes, if you are an existing customer, the creditor can SP your account whenever the please (it's a permissible purpose of account maintenance).  I am not sure if they could also HP you if you asked for a CLI for example, anyone?

 

There are some lenders who ask existing customers to lift a freeze if they ask for a CLI.  The process still results in only a SP and there is no obvious reason for requiring the thaw (other issuers don't) ....


Internal fraud prevention policies, and I appreciate the extra level of security.

 

As opposed, for example, Commenity AKA Bread that will/has/can do a HP from what looks like a pre-approval page using ONLY Name, Address, and the last 4 #s of your SS.


That's all they need 

EXP 780 EQ 796 TU 810
Message 43 of 55
Anonymous
Not applicable

Re: Synchrony Accounts closed without warning


@Anonymous wrote:

@Anonymous wrote:

 

There are some lenders who ask existing customers to lift a freeze if they ask for a CLI.  The process still results in only a SP and there is no obvious reason for requiring the thaw (other issuers don't) ....


Internal fraud prevention policies, and I appreciate the extra level of security.

 

As opposed, for example, Commenity AKA Bread that will/has/can do a HP from what looks like a pre-approval page using ONLY Name, Address, and the last 4 #s of your SS.


I don't understand the extra level of security here.   That comes from freezing the account.   By asking you to remove the freeze, all bets are off?

Message 44 of 55
Anonymous
Not applicable

Re: Synchrony Accounts closed without warning


@Anonymous wrote:

@Anonymous wrote:

@Anonymous wrote:

 

There are some lenders who ask existing customers to lift a freeze if they ask for a CLI.  The process still results in only a SP and there is no obvious reason for requiring the thaw (other issuers don't) ....


Internal fraud prevention policies, and I appreciate the extra level of security.

 

As opposed, for example, Commenity AKA Bread that will/has/can do a HP from what looks like a pre-approval page using ONLY Name, Address, and the last 4 #s of your SS.


I don't understand the extra level of security here.   That comes from freezing the account.   By asking you to remove the freeze, all bets are off?


If you can't trust your credit card issuer to not do an HP when they say it will not be an HP, then I suggest you find yourself a better issuer.

 

I personally appreciate the issuers not being able to do a HP OR a SP for a credit card application OR for a CLI without my direct intervention of unfreezing. Even if the primary reason the internal policy is in place is to help protect themselves against fraud, it still benefits my sensibilities.

Message 45 of 55
Anonymous
Not applicable

Re: Synchrony Accounts closed without warning


@Anonymous wrote:

@Anonymous wrote:

@Anonymous wrote:

@Anonymous wrote:

 

There are some lenders who ask existing customers to lift a freeze if they ask for a CLI.  The process still results in only a SP and there is no obvious reason for requiring the thaw (other issuers don't) ....


Internal fraud prevention policies, and I appreciate the extra level of security.

 

As opposed, for example, Commenity AKA Bread that will/has/can do a HP from what looks like a pre-approval page using ONLY Name, Address, and the last 4 #s of your SS.


I don't understand the extra level of security here.   That comes from freezing the account.   By asking you to remove the freeze, all bets are off?


If you can't trust your credit card issuer to not do an HP when they say it will not be an HP, then I suggest you find yourself a better issuer.

 

I personally appreciate the issuers not being able to do a HP OR a SP for a credit card application OR for a CLI without my direct intervention of unfreezing. Even if the primary reason the internal policy is in place is to help protect themselves against fraud, it still benefits my sensibilities.


Relatively few issuers actually guarantee that a request will be a SP, but OK, now I umderstand.   You get some protection from unauthorized CLI requests because you would be told to unfreeze.   Now I would guess that unauthorized CLI requests are pretty rare but....

Message 46 of 55
ElvisCaprice
Frequent Contributor

Re: Synchrony Accounts closed without warning

Moral of the story.  Stop requesting CLI's.  Stop carrying a balance to see if you can force a CLI.  Get only what is needed for SL to start with a new card.  Close CC's you don't intend to ever use long term, or at least expect they may be closed for you.  You don't need extra CL padding if you never carry a balance.  Problems solved for established credit.

ACTIVE: BofA: Citi:U.S. Bank:Aven:

BACKUPS:

CB Debit Cards:


For Aven Rewards Visa ref www qsv.com
Message 47 of 55
GreyvyTrain
Regular Contributor

Re: Synchrony Accounts closed without warning

 


@ElvisCaprice wrote:

Moral of the story.  Stop requesting CLI's.  Stop carrying a balance to see if you can force a CLI.  Get only what is needed for SL to start with a new card.  Close CC's you don't intend to ever use long term, or at least expect they may be closed for you.  You don't need extra CL padding if you never carry a balance.  Problems solved for established credit.


@ElvisCaprice, your comment seems to miss the reality of how credit limits work. No one can just ask for a specific starting limit and expect to receive it—these are set by lenders based on various factors. Furthermore, CareCredit offers interest-free periods, which can be a huge help to those who use these periods in a financially responsible way and have higher medical or dental expenses.

 

Your advice to never carry a balance doesn’t offer anything productive in this context. Are you suggesting we shouldn't take advantage of the perks credit cards offer, like interest-free periods?

 

Instead of a generic, condescending, and dismissive "Problems solved for established credit," we should keep our responses relevant and supportive, addressing the specific needs and challenges discussed in this forum.



Drawer-dwellers:


FICO SCORE 8 (7/13/25)




3 Paid COs until 01/2026
Message 48 of 55
ElvisCaprice
Frequent Contributor

Re: Synchrony Accounts closed without warning


@GreyvyTrain wrote:

 


@ElvisCaprice wrote:

Moral of the story.  Stop requesting CLI's.  Stop carrying a balance to see if you can force a CLI.  Get only what is needed for SL to start with a new card.  Close CC's you don't intend to ever use long term, or at least expect they may be closed for you.  You don't need extra CL padding if you never carry a balance.  Problems solved for established credit.


@ElvisCaprice, your comment seems to miss the reality of how credit limits work. No one can just ask for a specific starting limit and expect to receive it—these are set by lenders based on various factors. Furthermore, CareCredit offers interest-free periods, which can be a huge help to those who use these periods in a financially responsible way and have higher medical or dental expenses.

 

Your advice to never carry a balance doesn’t offer anything productive in this context. Are you suggesting we shouldn't take advantage of the perks credit cards offer, like interest-free periods?

 

Instead of a generic, condescending, and dismissive "Problems solved for established credit," we should keep our responses relevant and supportive, addressing the specific needs and challenges discussed in this forum.


The reality is that one can, if applying by phone request a credit limit at times.  Otherwise once the SL is known, CLD it before it reports to the bureaus if too high.  

 

Yes, in most cases I would avoid carrying any balance, even interest free, or at least be aware of the implications from issuers who don't/can't differentiate between an interest offer or a client in trouble.   I see far too many folks getting in trouble with these interest free/low offers. 

Obviously it's a YMMV.  Safer to avoid altogether if CL's are a big deal to you.  If not, like myself, fire away.

 

Are we just encouraging bad behaviour by trying to address these issues or best to lay out an ultimative?  I think a bit of both is best.

ACTIVE: BofA: Citi:U.S. Bank:Aven:

BACKUPS:

CB Debit Cards:


For Aven Rewards Visa ref www qsv.com
Message 49 of 55
KStan56
New Visitor

Re: Synchrony Accounts closed without warning

I just experienced it about a month ago with my musician's friend account and couldn't buy violin strings without using a different card. Today I was getting the 4.98 rotisserie chicken at Sam's club and when I went to pay in the app I saw my Mastercard I depend on closed down. The strange part is I've been paying the full amounts due and all of a sudden it's not there. 700 score and I locked my credit reports. How are these jokers not creating a liability for themselves. I'm really disgusted with them. I guess I drop my PayPal and my Venmo business with them next and just use cash app and Zelle? 

Message 50 of 55
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