Synchrony Amazon CLI question

[bichonmom]

As I was advised here, I called for a CLI (instead of doing the automated online request.) I was told that she needed to transfer me to a different dept and gave me a reference number. She said it wasn't declined, but it needed to go to a diff dept. Okay. So the guy in that dept. says he needs me to remove the freeze on my credit report before they can CLI. I said that I thought it was supposed to be a soft pull for a CLI. And he insists it is soft, but they need me to lift the freeze. 

So, I am totally confused. Because I know my CCs soft me all the time. And my insurance co softs me annually before my renewal. I was under the impression that you only need to lift a freeze for a HP. So, I hung up. I don't want to risk a HP. I went ahead thru the automated online system and it increased me from $1800 to $3800. (I am happy, but was trying for $6k on the phone.)

Anyone else encouter this with them? Can't they SP w/a freeze? Also, if I stick w/the automated system, how often can you CLI? I know w/GE, it was every 4 mos... 

Thanks!

[willwar14]

If it's initiated by you need to remove the freeze, my dad had the same problem, removed the freeze and got the Cli with a sp.

[bichonmom]

Do you know how long I have to wait since I did the automated CLI? 

Does Synchrony still use TU?

[elim]

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@bichonmom wrote:

Do you know how long I have to wait since I did the automated CLI? 

Does Synchrony still use TU?

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  you can call now. no problem,   ask for 20k.

[elim]

yes TU

[bichonmom]

$20k?! (BTW, My scores aren't want they say below anymore. Haven't updated in a while.)

[Scupra]

Sync won't CLI through a freeze. It will definitely be a SP. Make sure to ask for $20k as they will counter offer, good luck!

[bichonmom]

Thanks!