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Three whoppers from AmEx CSR in chat

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9CLINE
Valued Contributor

Re: Three whoppers from AmEx CSR in chat

Believe me if you just keep asking won't make them "give in" they have defined rules on when you can ask again... 90 days I believe,so that isn't helping you any...maybe the internal score is dropping due this,,not sure,, and after you get one it's every 6mths.. This forum is full of Amex CLi info for future reference if interested....
Good Luck on you credit journey.......

Message 11 of 12
NRB525
Super Contributor

Re: Three whoppers from AmEx CSR in chat


@Anonymous wrote:

So I opened my AmEx Delta Skymiles Gold card on 8/11/15 with a $5000 SL, which means I should have been eligible for some type of CLI around 11/11/15.  Of course that doesn't mean they have to give me one, but that's ~91 days so my account should be eligible.  No dice at first, and I have been pushing the luv button around once a week ever since to see if they'll finally give in.

 

My scores took a dip to around 630 - 650 in Sept-Oct as I opened a few new accounts around that time, but they've since climbed back up to 702 - 728 more recently as the accounts have aged, a baddie fell off, an Inq or two fell off, etc.  Still nothing.

 

Even though I was pretty sure it would be futile, I decided to try chatting with a rep to see if my account was ineligible for some reason and if they could tell me when my card would be eligible.  Side note:  my wife opened a BCP on 8/27, got an immediate 3x CLI, and made me an AU.  I'm wondering if this would make me ineligible for a CLI until 6 months after that since the card shows up as one of my cards when I log in.

 

Anyway, here's where I found the CSR to be worse than useless, giving me no less than three pieces of wildly inaccurate info -- at least I think, I'd love to be corrected if I'm wrong.  She told me that 1) my last denial for a CLI was on 11/17 -- I have tried and been denied probably six times since then

 


Highlighting some of the more relevant comments I got out of this.

 

AMEX does not have a "luv button". It's not like a store card, CapOne, or Discover where you just keep pounding it until it drops a kernel of corn into your tray. You strategize and mark your calendar to wait 6 months for the day you can request your CLI. The AMEX CLI button is almost a religous event.

 

I don't know specifically, but the theory about being an AU and that card getting a CLI, having an impact by keeping your own AMEX from a CLI, that may hold some water.

 

You started at $5k. That's an awesome starting line with AMEX. Nurture that. Wait until May of 2016, using the card and paying heavily or PIF in the mean time. Then in May 2016, or June, go to the CLI button and ask for the CLI. And ask DW to not ask for a CLI on her card Smiley Happy

 

If that baddie fell off, then you have to wait until the AMEX SP cycle comes around to update their internal scores, and that's not immediate. Until they come around with a new SP, which could be 60 days, or more, that baddie was (may still be) still in their data, likely contributing to a CLI decline.

 

Good luck!

High Bal Jan 2009 $116k on $146k limits 80% Util.
Oct 2014 $46k on $127k 36% util EQ 722 TU 727 EX 727
April 2018 $18k on $344k 5% util EQ 806 TU 810 EX 812
Jan 2019 $7.6k on $360k EQ 832 TU 839 EX 831
March 2021 $33k on $312k EQ 796 TU 798 EX 801
May 2021 Paid all Installments and Mortgages, one new Mortgage EQ 761 TY 774 EX 777
April 2022 EQ=811 TU=807 EX=805 - TU VS 3.0 765
Message 12 of 12
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