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i have a question. are any of your other bills late? boa doesn't just look at what you have with them, they look at what you have all together. if they see that you are a risk they will raise your apr. also due to terms with your acct, if you are late they can raise your apr to the first default rate. the next default rate may be 24% +.
also if you have any cc's with boa and they have been late this can cause your apr to go up too. and if you are maxed out with your other cc's that to is a risk.
the only thing you may be able to do is call again until you speak with someone who will review your acct again.
sorry and good luck!