Truist Online Payment $2500 Limit

[FireMedic1]

Hello Fellow Members. So I got my covid sign on bonus for going to work for a new hospital corporation. Well I knew it was coming and put some spend on my Truist card which I dont use much. Went thru the motions to pay online. Get to the end since I use Chase for checking. Were sorry. Payments are limited to $2500. Please call 800....... So I called in to pay roughly $5600. Gave my routing/account number. Done. I asked the nice lady I never heard of a bank turning down any online payments no matter the amount. Oh its our policy. I guess since I dont use their checking as some of us know that have a Truist card you have to type in your checking info for every payment if you dont have a checking account. They dont save the account. Not a big deal calling in. But man that was strange. So if there wasnt a call method. It would have taken 3 payments (Didnt ask how long between payments) and filling out the checking info each time. Sheesh. Happy New Year All!

Edit: Wont get new card until the present one expires for inquiring minds. Double Sheesh.

[805orbust]

Wow... in 2021 huh? Well look at that. So we're literally posting about this on better technology than Truist has for accepting payments. Fascinating. 

[GApeachy]

@FireMedic1 the only workaround I found is to have your autopay set to full stmt balance even through an outside FI.  Which also means not having to input your info each and everytime as well.

[FireMedic1]

Ah ok. I'll give it a shot next time. Thanks pal. Still weird. I'm in FL. Sneak in a few dollars more in interest I guess.

[GApeachy]

They are so strict about all kinds of things.  They want to prevent fraud and stuff I guess....but dang, archaic indeed.

[slither43]

I've moaned and groaned about this on here before. I have 3 different cards with them and recenttly made large payments on all 3. Also requested the new Truist rebranded cards to replace my BB&T cards. Between being on hold, making 3 payments and getting transferred to do the card replacements, I was on the phone with them for almost 2 hours. In any world, this is pretty unacceptable. And don't get me started on them not saving any payment info! haha

[NoMoreE46]

So yah,  I know what Issuer that I will be staying away from....

[FireMedic1]

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@slither43 wrote:

I've moaned and groaned about this on here before. I have 3 different cards with them and recenttly made large payments on all 3. Also requested the new Truist rebranded cards to replace my BB&T cards. Between being on hold, making 3 payments and getting transferred to do the card replacements, I was on the phone with them for almost 2 hours. In any world, this is pretty unacceptable. And don't get me started on them not saving any payment info! haha

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Right?!? I only used it for the quick spend since I hardly use it. But on the other side. The CB paid me for my time calling in. 

[Spotsy]

This isn't a tech limit/issue...this is a business trying to steer you to pay from their checking account and not via ACH from another bank.  It's a tactic used to 'steer' more business their way if possible. 

Navy Federal does something similar with their CCs...not as strict as BBT, but you can't setup an autopay from an external account that pays the statement balance.  You can setup a fixed amount that pulls from a outside bank though.  Annoyances...grrr.

[805orbust]

@Spotsy I guess I never thought about the NFCU payment limitations like that... crazy.