For @UncleB and anyone else interested Informed Delivery showed the new Cash+ card came in yesterday but only now just checked the mail #picsoritdidnthappen
AF still hasn't been refunded yet, will give them til next week before calling in to see what is going on
Alrighty, I have another data point... I just got off the phone and a new Cash+ will be in the mail shortly. 
My choices for a PC were the Cash+ and Altitude Go, and of course I went with the Cash+ (which is what I wanted the entire time, anyway).
The other stuff is just the same as @simplynoir experienced (same script)... card number changing, verify mailing address, etc. All-in-all a very efficient phone call; I was probably talking to the rep for less than two minutes total.
Before hanging up I asked about the annual fee on the old card (which posted last night) and she said that she could take care of it and I waited while she did some typing. Possibly this is something that would have been completed later had I not asked, but in any case folks doing a PC might want to bring it up.
Like I mentioned the call was rather quick, but I think (?) she said my existing rewards would be transferred over to the new account. In my case it's less than $3 so it's not a big deal either way, but I'll confirm later if this was the case.
Side note: I just checked my online dashboard, and the account is now showing up with $0 credit line on the old account number, and there's no new account number showing up yet. This might be normal, but it's strange and I'll feel better once everything is settled. (I'm not in the mood to have to fight with them over an account closed in error, hopefully that's not the case.)
@UncleB wrote:Alrighty, I have another data point... I just got off the phone and a new Cash+ will be in the mail shortly.
My choices for a PC were the Cash+ and Altitude Go, and of course I went with the Cash+ (which is what I wanted the entire time, anyway).
The other stuff is just the same as @simplynoir experienced (same script)... card number changing, verify mailing address, etc. All-in-all a very efficient phone call; I was probably talking to the rep for less than two minutes total.
Before hanging up I asked about the annual fee on the old card (which posted last night) and she said that she could take care of it and I waited while she did some typing. Possibly this is something that would have been completed later had I not asked, but in any case folks doing a PC might want to bring it up.
Like I mentioned the call was rather quick, but I think (?) she said my existing rewards would be transferred over to the new account. In my case it's less than $3 so it's not a big deal either way, but I'll confirm later if this was the case.
Side note: I just checked my online dashboard, and the account is now showing up with $0 credit line on the old account number, and there's no new account number showing up yet. This might be normal, but it's strange and I'll feel better once everything is settled. (I'm not in the mood to have to fight with them over an account closed in error, hopefully that's not the case.)
For me it was immediate the change and even showing the new number on their end and last four digits on mine. When I had called back to ask about AF I wanted to know what card they saw and they said the Cash+ on their screens. What made it weird though is that even now it still show the Connect images and on account information shows Connect as well. But the rewards system went to cash like you and rewards page shows the same so kinda weird lol
Re: AF I guess I may have to call them back sooner than I thought if that is the case. I'll do it later today and report back on it
@UncleB wrote:OK, this is weird, on the app it was showing $0 credit available and all the other stuff I mentioned, but just now I logged in on my computer and the credit limit is still there (and payment is still due, etc.).
Now when I go back to check the app, it's giving me an error and tells me to try again later. ¯\_(ツ)_/¯
I don't know what's up, but I'm going to leave it alone for now and see if it all gets sorted overnight. If not I'll be time for a quick "hello" with a customer service rep.
Did it correct itself?
Today (Friday) there were more changes... (this is like watching a soap opera unfold, LOL).
Rewards went to $0 (not a big deal, was only ~$3 anyway) and now when I click the link to check the rewards it takes me to the standard landing for a Cash+, but the website still shows the card as an Altitude Connect. 🤔 If I was only checking the app things would look perfect.
Also, just a couple of hours ago the $95 AF was credited back. (!!!) So, I got the streaming credit and the AF refunded. 
I'm thinking once I activate the new card the graphic on the website might update, but as long as they send the right card and and it 'works' I'm not too concerned over the website stuff.
Sorry for the drawn-out blow-by-blow, LOL. It seems that with U.S. Bank, a PC is a bit like sausage making... best not to watch closely, and just inspect (and enjoy) the final product. 
I am planning to do the same Connect to Cash+ product change next year. Thanks for posting this step-by-step description of the process. It will spare me from hours of worrying.
