USAlliance updated website

[Anonymous]

Launched today.   It appears that all external accounts have been lost and I can't find how to check/re-setup autopay.   So started a chat, and get:

Your expected wait time to be serviced by an agent is 3

3 what?  Minutes, hours, days?  Or I am third?   Makes me feel good about the refresh!

[Anonymous]

I was too harsh.   After "3" (about an hour), I connected to chat.   You can get to the old site to do credit card stuff by either going

a) to Documents and Statements, then clicking Credit Card Statements, and then "Open New Window" (found this while waiting)

or

b) going to the new credit card page, clicking on More and then Credit Card Alerts (from rep)

When I suggested that this wasn't perhaps the ideal UX approach I was told my comments would be forwarded.

It appears that external accounts and autopay for credit card did get carried over, but not for transfer to bank accounts etc.

[Kforce]

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@Anonymous wrote:

Launched today.   It appears that all external accounts have been lost and I can't find how to check/re-setup autopay.   So started a chat, and get:

Your expected wait time to be serviced by an agent is 3

3 what?  Minutes, hours, days?  Or I am third?   Makes me feel good about the refresh!

---

Another plus for pushing payments   

I don't have to re enter stuff every time an issuer changes web pages.

Or do I ?

I will find out soon   

[Kforce]

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@Anonymous wrote:

Launched today.   

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Used the "new", not previously available "Travel Notice" feature on new site.

Better than needing to call and be put on hold.

[Anonymous]

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@Kforce wrote:

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@Anonymous wrote:

Launched today.   It appears that all external accounts have been lost and I can't find how to check/re-setup autopay.   So started a chat, and get:

Your expected wait time to be serviced by an agent is 3

3 what?  Minutes, hours, days?  Or I am third?   Makes me feel good about the refresh!

---

Another plus for pushing payments   

I don't have to re enter stuff every time an issuer changes web pages.

Or do I ?

I will find out soon   

---

I would guess even the most avid pushers want to set up autopay for minimum payment as a safety net.    Well, I guess the  most avid wouldn't, 'Push or die!'

[Anonymous]

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@Kforce wrote:

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@Anonymous wrote:

Launched today.   

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Used the "new", not previously available "Travel Notice" feature on new site.

Better than needing to call and be put on hold.

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Never considered using it abroad although I guess that could make sense.  I was using the Altitude Reserve, getting 4.5%, whereas using US Alliance at a supermarket would net 5% after the 1% FTF.    But I would rather talk to US Bank to approve a transaction from abroad than with USAlliance, but maybe its ok

[Kforce]

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@Anonymous wrote:

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@Kforce wrote:

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@Anonymous wrote:

Launched today.   It appears that all external accounts have been lost and I can't find how to check/re-setup autopay.   So started a chat, and get:

Your expected wait time to be serviced by an agent is 3

Push

3 what?  Minutes, hours, days?  Or I am third?   Makes me feel good about the refresh!

---

Another plus for pushing payments   

I don't have to re enter stuff every time an issuer changes web pages.

Or do I ?

I will find out soon   

---

I would guess even the most avid pushers want to set up autopay for minimum payment as a safety net.    Well, I guess the  most avid wouldn't, 'Push or die!'

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Have an auto push early each month for a couple hundred.

Another payment before statement cuts near end of month.

Same for all my cards, two payments a month, 5th and 20th.

As for travel it is only Hawaii.

[narcan04]

I like I can now set up external accounts as ACH transfers instead of needing to move funds with a billpay.