I cant believe it, I actually found a creditor that is worse than Capital One when it comes to actually doing anything.
In my last app spree I thought I would test Macys to see if they were still blacklisting me for the BK in 1996. To my suprise, the account was approved and the credit card arrived. When I finally went to the website to purchase something -- It came back card declined. Ok, so they changed their mind or I slipped through the cracks on the approval. So I call the number fully expecting to be told that the account was recsinded. Nope, everything looks fine on this end and it *SHOULD* be working as was given quick excuses in trying to get me off the line. When I pressed that my account was being declined, only then did the rep try to get someone to look at it. ON hold for 10 minutes... no hold refresh... but whatever. I wasnt able to get anyone ( really ????? ) but we will look into it and it should be fixed in a few days.
3 days later... My online account summary no longer works.... I try again to make an online purchase.... declined! I send in an online message hoping to get someone better [ mod cut ] ... I get a message back... Sorry but you need to call. I calll...... [ mod cut ]... You account is ok for you to go make purchase. Oh it is? I try again online.... Nope, nadda, we arent taking it.
I call back..... now the phone tree isnt letting me connect to China and offers me self service options... One is..... "Close account"...Which I press.... The auto voice comes back and says " This account has been closed at your request "... No sorry, no attempt to save. Pretty bad service .....but at least something with macy`s credit actually works at least. 
@azguy13 wrote:. With sprint, I just call the cancellation line and they give you whatever you want.
Apparently when you select the option to cancel -- so does Macys!
Oh well, no big loss for me really. The nearest store is 45 miles in a direction I seldom travel. At least I learned they apparently dont black list like they used too, but if you have problems..... Dont expect it to get fixed.
Apprently, I`m not the only one to experience this.... The reply to this was quite interesting.
"Second, Its unfortunate that your friends referred you blindly into opening an account at Macy's. It used to be known as an excellent card to open a few years ago. But with all the changes to the card it just isnt so anymore. interest rate is at 24% and you are charged late fee's left and right. The card is through Citi bank. So there is another problem. Unlike Nordstroms who runs their card themselves, Macy's allows others to do their dirty work
Third, Anytime you want anything to be resolved with you card you must go in store if you want to get anywhere. When calling from the number on the back of your card you will get the complete run around and its a 50/50 chance anything will be resolved. However, the associates in the store have a direct number to credit where its almost always an american who is there to quickly get you in and out. Once you have the associate call you need to immediately ask for a supervisor to resolve any issue at hand."
WOW! Really!? "Your account has been closed, have a great day!" 
That is horrible. I wonder what was wrong with the account?
@09Lexie wrote:
That is horrible. I wonder what was wrong with the account?
No idea. Probably some computer glitch that no front line outsourced call center employee would have the authority to fix, and would take multiple calls to reach resolution on. I called back later to confirm that the account was closed..... Apparently not since the auto system was telling me my balance was 0 and my limtit was $300. 
Here we go again. lol
@collinsridge wrote:WOW! Really!? "Your account has been closed, have a great day!"
It did ask me if I was sure and gave me the chance to say yes before that.
