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(Update: Took 50 Days!) X1 Balance transfer to Navy, taking their time

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OmarGB9
Community Leader
Super Contributor

Re: X1 Balance transfer to Navy, taking their time


@TimFlorida wrote:

@OmarGB9 wrote:

@DaWhole9 wrote:

My Ollo CC had a 0% offer and no fees BT so I had my AMEX and another card BT to the Ollo.  The other one was about 2 days and it was reflected on that card as a zero balance...AMEX, well...I had to call and Ollo said the electronic transfer was never accepted so they sent AMEX a check...took a few weeks.  


Same. Ollo mailed out a check to Amex and Navy and it took nearly a month for both to post.


Is Ollo the slow part of the process?

I recently completed 2 small BT.  One from Chase Amazon Prime to NFCU and one from Amex BCP to NFCU.  Both were done lightning fast electronicaly in two days.


Yes. I called and checked with Navy, and they said they hadn't gotten anything. So I checked with Ollo and they said it could take up to 30 days, which it nearly did. 


Last App: 1/10/2023
Penfed Gold Visa Card

Currently rebuilding as of 04/11/2019.

Starting FICO 8 Scores:




Current FICO 8 scores:


Message 11 of 18
oorhett
Regular Contributor

Re: X1 Balance transfer to Navy, taking their time

Updated original post - 

  • Update - 3/27 - Another payment is due 03/26 - Sent email to X1: "As you are probably aware my payment was due yesterday. Since you have confirmed receipt of their payment on my behalf for the full balance. I am not planning on making any additional payments. Please confirm that this will not negatively impact my account with you in any way. 
  • Update - 03/28 - X1 Responded:  Yes, we can confirm that we received your check, however, it can take up to 10 business days for this to reflect. As the team shared previously, "Please monitor your next payment due date - in the event that your check does not clear before then, you will need to make a payment from the connected bank account in your app in order to avoid interest and delinquency. " For reference, there are no late payment fees or penalties, however, there will be interest charged as the statement balance was not paid off by payment due date. Hope this provided clarification, and let us know if we can assist with anything else.
  • Update - 03/30 - Balance transfer payment has still not been posted to the account,  Notice on my app that my account is delinquent and future transactions would be declined until payment is made. 
  • Update 03/31 - Sent another secure message to Navy asking to verify if the check has cleared. X1 posted our interest charge last month on 03/04 let me guess our payment will post on 04/05 after the interest posts to the X1 account 



BK 7 5/19 Discharged 09/19
Beginning Scores - EQ 579, TU 565
Current Scores(Vantage, high/current) - EQ 736/736, TU 732/732 / (Fico8/9) EX^8 702 TU^8 738 EQ^9 723
Mortgage (4/25) - EX 736 / TU 738 / EQ 724
Message 12 of 18
OmarGB9
Community Leader
Super Contributor

Re: X1 Balance transfer to Navy, taking their time


@oorhett wrote:

Updated original post - 

  • Update - 3/27 - Another payment is due 03/26 - Sent email to X1: "As you are probably aware my payment was due yesterday. Since you have confirmed receipt of their payment on my behalf for the full balance. I am not planning on making any additional payments. Please confirm that this will not negatively impact my account with you in any way. 
  • Update - 03/28 - X1 Responded:  Yes, we can confirm that we received your check, however, it can take up to 10 business days for this to reflect. As the team shared previously, "Please monitor your next payment due date - in the event that your check does not clear before then, you will need to make a payment from the connected bank account in your app in order to avoid interest and delinquency. " For reference, there are no late payment fees or penalties, however, there will be interest charged as the statement balance was not paid off by payment due date. Hope this provided clarification, and let us know if we can assist with anything else.
  • Update - 03/30 - Balance transfer payment has still not been posted to the account,  Notice on my app that my account is delinquent and future transactions would be declined until payment is made. 
  • Update 03/31 - Sent another secure message to Navy asking to verify if the check has cleared. X1 posted our interest charge last month on 03/04 let me guess our payment will post on 04/05 after the interest posts to the X1 account 

10 business day from 3/23 would be 4/6, so assuming they'll likely take the full 10 days, then yes, it'll unfortunately post after your interest is posted. 


Last App: 1/10/2023
Penfed Gold Visa Card

Currently rebuilding as of 04/11/2019.

Starting FICO 8 Scores:




Current FICO 8 scores:


Message 13 of 18
oorhett
Regular Contributor

Re: X1 Balance transfer to Navy, taking their time

Updated the original post. Received a reply from NFCU that X1 processed and cashed the check on 03/29 so we sent an Email to X1 requesting our account be updated showing the payment applied on 03/29. 




BK 7 5/19 Discharged 09/19
Beginning Scores - EQ 579, TU 565
Current Scores(Vantage, high/current) - EQ 736/736, TU 732/732 / (Fico8/9) EX^8 702 TU^8 738 EQ^9 723
Mortgage (4/25) - EX 736 / TU 738 / EQ 724
Message 14 of 18
oorhett
Regular Contributor

Re: X1 Balance transfer to Navy, taking their time

The Balance transfer payment has finally been posted to the account and shows as a payment on 03/15. Pretty certain that they also removed the April interest (if not we would be asking for it). Interestingly the interest from February also posted on 03/15 so not sure if I have a case to fight for that to be credited or not, probably not and I was expecting to pay that anyway. I'm just glad this is finally done and they actually took the balance transfer. Now this card is headed to the sock drawer. Will update the original post. 




BK 7 5/19 Discharged 09/19
Beginning Scores - EQ 579, TU 565
Current Scores(Vantage, high/current) - EQ 736/736, TU 732/732 / (Fico8/9) EX^8 702 TU^8 738 EQ^9 723
Mortgage (4/25) - EX 736 / TU 738 / EQ 724
Message 15 of 18
seekeroftruth
New Visitor

Re: (Update: Took 50 Days!) X1 Balance transfer to Navy, taking their time

I am trying to transfer my balance away from them too. I cannot find the correct Company Name and Address anywhere and my new card doesn't recognize my X1 account number. What information did you use for Company Name and Address?

Message 16 of 18
ChargedUp
Senior Contributor

Re: (Update: Took 50 Days!) X1 Balance transfer to Navy, taking their time

Dang! And I thought a balance transfer I did from Navy to Elan taking 2 weeks was moving glacially...

Message 17 of 18
CreditCuriosity
Moderator Emeritus

Re: (Update: Took 50 Days!) X1 Balance transfer to Navy, taking their time


@seekeroftruth wrote:

I am trying to transfer my balance away from them too. I cannot find the correct Company Name and Address anywhere and my new card doesn't recognize my X1 account number. What information did you use for Company Name and Address?


likely due them being sold to robinhood recently.

Message 18 of 18
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