Emailed EO two days ago got a call yesterday said what would you like it's a soft pull Etc.. Asked for CLI to match my other rewards cards 3.5k and make it a rewards and waive annual fee. Got call today boom 300 raised to 3.5k fee waived rewards added. Painless. Very happy card just reached its 5 year if people want to know.
Congrats!!
I hope to have the same luck with my account. I emailed yesterday, got a call back today, but told the nice woman that I would have to call her back after 2:45 