@jesseh wrote:
For those who are interested in the SDFCU or Andrews FCU credit card, which is interesting because of no FTF, no AF etc. Be warned that the 'member' service dept is pretty terrible.
They are very similar CU's.
Waiting for a rep for half an hour and not be notified when the office closes has happened to me. I have never felt like they appreciate me as a customer. When I lost the connection and called back in, the rep didn't want to take the effort of transferring me to the person I was speaking to earlier. Every time I call in with an issue about my credit card, they transfer me to PSCU cardmember services, which has nothing to do with the credit reporting or loan applications.
Wrong information is common, getting no information to your question and then told "would you like to apply for a new loan product?" is even more common. It's the norm to end the call without having your issues dealt with or answered.
I spoke to the manager at SDFCU, she admitted right away that they have 'training issues' with their employees.
They just won't go the extra mile, let alone an inch, for their members.
I think, looking back, I would have preferred going to a better credit union. Too bad penfed declined me for a secured card back then, they are very conservative with lending to folks with little history.
Sorry to hear that.
I rarely have to speak to anybody about anything. I've called SDFCU a few times and always got somebody in 5 mins or less.
Unsure why you have so many issues with your card, I've never had any. Different folks, different expectations I guess.
Gardening until September 2025
Starting Score: 587