WF Chargeback procedure? Refund?

[Anonymous]

Has anybody with a WF card ever had to a chargeback and what did they ask for what happened?

I ordered a mattress two weeks ago that was supposed to arrive a few days ago and never did. The retailer i guess is working on it but they said they are reaching out to the carrier to figure out what happened and telling me to wait but they don't know how long it will take.

If this drags out for way too long say weeks or something and they refuse to refund me what would the correct prodecure be to file a chargeback? I hope it doesn't get to this level but it may possibly.

I've been keeping a papertrail along with twitter messages.

Thoughts?

[spiritcraft1]

Try to work with them.  Some third party shipper has screwed up at least temporarily but let them try and solve this.  Pressure them if need be but don't blindside them with a chargeback unless they refuse to remedy the situation.

We deal with shipments of large expensive solid wood tables.  They can and do screw up.  We always fix it.   It could get messy if you file a CB and then the mattress shows up.  Filing a CB in this case as they are trying to work with the shipper will throw a wrench into everything.  

If they are a real company, they will fix this.  If they don't demand a full refund first.

[dragontears]

I agree with waiting and working with the vendor. Only peruse a charge back if the vendor can't fix the issue in a timely manner AND refuses to issue you a refund

[wasCB14]

Patience and paper trails are important.

In one dispute on a Citi card, I had no written transcript of several phone calls to the merchant, but I included a phone screenshot showing calls to that number in the two months or so before I finally filed a dispute (evidence I tried to resolve the matter directly with the merchant). The merchant never explicitly refused to give me a refund, but phone reps would say that higher-ups would call me back (they never did).

That said, I also had a screenshot of the merchant's return policy as well as the merchant's confirmation of receiving returned goods.

[Anonymous]

---

@dragontears wrote:
I agree with waiting and working with the vendor. Only peruse a charge back if the vendor can't fix the issue in a timely manner AND refuses to issue you a refund

---

This is what i am doing at this point. They have since issued me a refund credit. 

It was supposed to be delivered Monday. I'm going to wait till next monday and ask them for a refund if they have no answer as to where it is delivery wise. The answer right now is it's still in transit to a city 56 miles away from here but they don't know when it will arrive. 

I highly doubt this is going to go to a dipsute but it's nice to know what to expect should it become nasty and they refuse to do anything to resolve it. 

[Anonymous]

The only experience I had with WF regarding something similar is I paid $2K for a travel package, signed a non recindable contract,  then contacted WF to ask for a reversal the next day. The charge was in pending at the time. I also worked with the merchant. It was resolved and cancelled before the charge posted. I imagine WF had a role in it.

[MidnightKnight]

I've done a charge back for something less than $5 on the Propel. From what I remember I just filled out something online and got a message that they would give me a temporary credit and that they would get back to me. I honestly think they ate the loss instead of actually looking into it.

[Anonymous]

As an update for those who care Wayfair and XPO logistics are two horrible companies. I was just a few minutes away from issuing a chargeback for how incompetent the two companies are. Stay VERY VERY far away from these companies. 

Only took me 15 hours to get a full refund and dozens of calls but it finally happened. I had to threaten this will be resolved this phone call or will issue a chargeback. Finally resolved. 

[Anonymous]

So after a giant screwup trying to get a mattress the retailer gave me a refund.

The issue is that if i pay my statement in full i will have a quite large negative balance. It seems to avoid interst I will have to pay for the pervious statement balance in full and ask for a refund or float it as a negtive balance.

How to handle this? 

[Anonymous]

Been there, done that. I think if you want to avoid interest you have to eat the payment.

Don't know how WF handles it, but recently with Sychrony MC I ended up overpaying by around $450. A couple of weeks later I got the notice that I could get a refund cheque now, or would get one automatically in 45 days - of course well within the period it was used up.