Weird talk with Discover regarding Cashback...

[PokemonMaster]

I noticed on my statement that the cashback amounts were off. It was like the system missed my Lowes purchase and wasn't including it when calculating my cashback amounts although it was on my statement for this month. I called and the CSR told me she found that odd too and manually adjusted my cashback bonus for 4% of the Lowes purchase amount (since it's the bonus category). I then realized that it should be 5%. I called back and the CSR told me that the previous CSR had done 4% assuming that the 1% was coming from the everyday purchases category. I said to him but the purchase wasn't counting at all in my cashback amounts so I would be missing another 1% in cashback. The guy then explained to me that if a purchase is made within two days of your statement date that although the purchase may show up on your statement Discover doesn't count it into the cashback amount for that month because it's still technically in authorization mode. To compenstate the system adds it to the next statement. So he guaranteed me that the cashback amount will show up in full on my next statement for my Lowes purchase on this statement. He also said that because the first CSR had already manually added on the adjustment that he can't remove I will get be getting a freebie bonus 4% on the purchase on top of the 5% that will appear on my next statement amount. So I wrote this down a sticky note and next month I will check my cashback amounts to make sure this is the case. It just all seems odd to me.

[TiggerDat]

I must say, while a bit weird, I would think it to be true.  Discover usually does things right by the customer. 

[PokemonMaster]

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@bernhardtra wrote:

I must say, while a bit weird, I would think it to be true.  Discover usually does things right by the customer. 

It makes perfect sense to me too. It seems weird how it works. But it sounds plausible and I trust Discover. If this had been Citi that this happened on and they were telling me this I wouldn't trust the information all that much. I have had Citi CSRs give me misinformation before and I can only assume Capital One, Chase, BoA are the same. I just figured I would post this for anecdotal evidence just in case someone else should run across a similar problem.

[nicholasyud]

It's just the way it's work.......the cash back bonus sometime need up to 8 weeks to adjust on your account. The only thing you would know that they going give you that bonus if you call in. That's y I loved Discover. They best CS so far.