@Anonymous wrote:Capitol are crooks. The steal peoples money. Capitol One took $5789 dollars out of my account.
They never told me they would take this money out of my poor family. They hired a rich agency Recovery out if San diego,ca
Since 1996 to get money i did not have. Capitol One are bad people. Don't trust Capitol One they steal poor peoples money
Unfortunately, creditors and providers alike can and will easily take money, whether purposely or accidentally, if you owe it.
My mom accidentally double-paid the electric company once through the phone. Since she owed the money anyway, and even though it was clearly a mistake and double-payment, they would not grant the chargeback for the second payment.
Also, I'm not sure what you deem to be "poor". You can be poor for many reasons. You can simply have a lower-end income that has a tough time meeting the costs of living in your given area, or you can make $1 million and blow it all within a week and be left with little to no money as a result. PSE&G took money just as easily from my upper-middle class family.
So there's really no discrimination based on income...if you owe it, you better be sure they will want it back somehow and someway! Even high-earners file bankruptcy, like regular low and middle class folk (how many times has Trump filed...?). However, I'm very sorry that it provided a hardship for you and your family 
The hardest thing about Cap One is the very uneven service. I always seem to get different answers to the same questions every time I deal with their CSR. The last CLI, I dealt with EO and that was much better. But you shouldn't have to call the frickin CEO's office just to get something accomplished!
As far as the card itself, it's fine but nothing special. Cap One is my oldest TL (1999) and stuck with me when my credit score was "Crap 1". So like an old, grumpy married couple, Cap One and I will stick with each other through thick and thin, until our dying day! 
