Having way too many problems with my citi card. I downgraded from AA exec to the $95 AF card. I was told that I would be credited the difference so I do not have to pay the $450 AF on my account, only the $95. Fast forward to today. I received the new card in the mail and I went to pay off my account with $95. The $450 balance is still showing. I have not receieved any sort of credit. And to make matters worse even though I have a bank account linked for payments and my due date is not until 5/10 I am not able to schedule a payment until 5/14. I never had this issue before when making payments. I'm annoyed that I had to take time to send in a secured message and I will hit the roof if they hit me with late fees because their website won't process my bank payment when I am trying to pay before the due date. I figure it must be some sort of bug?
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@FinStar wrote:
@red259 wrote:Having way too many problems with my citi card. I downgraded from AA exec to the $95 AF card. I was told that I would be credited the difference so I do not have to pay the $450 AF on my account, only the $95. Fast forward to today. I received the new card in the mail and I went to pay off my account with $95. The $450 balance is still showing. I have not receieved any sort of credit. And to make matters worse even though I have a bank account linked for payments and my due date is not until 5/10 I am not able to schedule a payment until 5/14. I never had this issue before when making payments. I'm annoyed that I had to take time to send in a secured message and I will hit the roof if they hit me with late fees because their website won't process my bank payment when I am trying to pay before the due date. I figure it must be some sort of bug?
Call and ask for account manager to sort out the issue with the A/F. Sometimes it takes a while for this to show up (release by statement cycle). As far as payment, it's kind of a squirrely issue they have whenever setting up a payment account online (if this is your 1st time setting that up). Just call a CSR and they will gladly process the payment over the phone (no fees)!
My bank information is still linked up from when I used the prior card. Upon further review it says $450 was the balance at last statement and then it says balance due is 0. I suspect what the CSR did is cleared the $450 and when the new cycle statement cuts they will apply a $95 AF at that time. I will see what the result of the secured message is to see if that confirms it.
@Anonymous wrote:
Use bill pay from your bank and make a payment
Sounds like they would bounce a check right back at 'ya.
I'm juggling a small BT amount on my $1k Diamond Preferred, trying to maintain that APR, and at the same time take advantage of a 5% on Groceries, Gas, Dining and Department Stores offer on the same card, without incurring any 18% APR charges, so in the last 17 days have made four payments, using the Citi site, to pay a day or so after each of those four sets of charges have posted, AND I have an autopayment already scheduled of $100 that will post tomorrow. No issues with making payments, but I have actual amounts to be paid.
Sounds like OP has a zero true balance (at least now) and that is why no payment is allowed. Pushing a payment will just result in another paper check being sent out. Sounds like Citi only wants the money they are owed, and not a dime more.
@NRB525 wrote:
@Anonymous wrote:
Use bill pay from your bank and make a paymentSounds like they would bounce a check right back at 'ya.
I'm juggling a small BT amount on my $1k Diamond Preferred, trying to maintain that APR, and at the same time take advantage of a 5% on Groceries, Gas, Dining and Department Stores offer on the same card, without incurring any 18% APR charges, so in the last 17 days have made four payments, using the Citi site, to pay a day or so after each of those four sets of charges have posted, AND I have an autopayment already scheduled of $100 that will post tomorrow. No issues with making payments, but I have actual amounts to be paid.
Sounds like OP has a zero true balance (at least now) and that is why no payment is allowed. Pushing a payment will just result in another paper check being sent out. Sounds like Citi only wants the money they are owed, and not a dime more.
+1 This is what the issue is, so sending a payment in does no good. So far only the credit is showing, but we will see what happens after statement cuts.