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What's up with the Amex "reauthentication"???

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PastorH
Contributor

What's up with the Amex "reauthentication"???

Just received my Amex, activated it.  I'm looking around and familiarizing myself with my online account.  Everytime I sign in, whether it be directly or via my password manager, I get a pop-up from amex saying: "To protect your account(s), we need you to re-authenticate your account with a temporary key. Please choose how you would like to receive your re-authentication key from the following options."  Then I have to go to my email, come back, proceed.

 

Is this normal??? Smiley Frustrated

Message 1 of 4
3 REPLIES 3
Pat94108
Frequent Contributor

Re: What's up with the Amex "reauthentication"???

Sadly, this is normal. They used to do it a lot with me when I had the blue a few months ago. It's especially normal if you log in to your account on different devices, which I do (2 different ones) but once you authenticate, they will stop doing it. They might ask you again a few more times before they stop though but to answer your question, this is normal.

Message 2 of 4
mongstradamus
Super Contributor

Re: What's up with the Amex "reauthentication"???


@Pat94108 wrote:

Sadly, this is normal. They used to do it a lot with me when I had the blue a few months ago. It's especially normal if you log in to your account on different devices, which I do (2 different ones) but once you authenticate, they will stop doing it. They might ask you again a few more times before they stop though but to answer your question, this is normal.


Thats good to know i think i got one of those with my amex costco account, i ignored it i think. 



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Message 3 of 4
PastorH
Contributor

Re: What's up with the Amex "reauthentication"???

Thanks guys.

Message 4 of 4
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