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What the heck is going on with Synchrony?

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ohreally7654
Established Contributor

Re: What the heck is going on with Synchrony?


@Anonymous wrote:

I'd like to test a theory. We all know that multiple factors are involved in freezes and closures, and that we're not abele to isolate just one factor necessarily.

 

That being said, has anyone had their accounts frozen who has at least one longstanding Synchrony account (3 plus years)? That factor cannot stand alone, since someone with a longstanding Synchrony account could also have just opened up 5 more of them in the last 2 months, which would be a potential flag.

 

Would be interesting to know if anyone has had an account frozen or closed who has a longstanding relationship with Synchrony of 3 + years. it's just a factor I'd like to get some data on, and am not saying it has any more weight nor importance than other factors. 



That's a very interesting data point, and yes, that would be me! I've had my care credit account for I believe close to 12 years now. All accounts now frozen. I love that Synchrony called me tonight to inform me all of my accounts are under review and I'll be receiving a letter. Well guess what synchrony?! All of these accounts are now officially on my chopping block unless this notorious letter turns out to be verification. I'm really disgusted over their treatment of paying customers! 

Started rebuilding 8/2015. Current Fico 8 Scores 9/17: TU FICO: 698 (from 646 3/15/16) | EX FICO: 689 (from 617 3/15/16) | EQ FICO: 670 (from 614 3/15/16). Discover Miles: $10K | Amex PRG | Amex BCE $2K | Amex SPG $2K | Citi Aadvantage $7K | JetBlue Plus MC $3.9K | Walmart MC $3.5K | Marvel MC $5K | NFCU CashRewards $15K | CareCredit $12K | PenFed Amex $9K | USAA Limitless Visa Sig $6K | NFCU goRewards $20K | NFCU Amex $10.4K | NavCheck $13.5K | Blispay $4K | QS $9.5K | Pier 1 $21.1K | RH $20.7K | JCrew $16.8K | Wayfair $4.9K | Pottery Barn $19.5K | Discover IT $4.1K | Nord. Visa Sig $22K | USAA Visa Plat $2.5K | Neiman Marcus $6.4k | Amex Delta Reserve $1k | Saks $15K | VS $2.2K | Target $1K | Macy's $25K | Bloomies Amex $25K| West Elm $12.4K | PP Credit (Comenity) $4.4K
Message 461 of 876
AverageJoesCredit
Legendary Contributor

Re: What the heck is going on with Synchrony?

I can truely understand certain reasons for doing an AA but what is most worrisome, as pointed out earlier in a recent post, is for someone who is paying their accounts on time, whether it be a revolving limit or paying in full each month, being shut down or having to worry about being shut down.
Yes i realize some may have riskier profiles but if you are fulfilling your end of the bargain, always paying on time with ,in this case your Sync account, and/or your other accounts, there should be no reason to shut that person down. Start missing payents or suddenly maxing out your cards or not using your cards for over 6months to a year, ok, those can be some serious signs, but in no way should a person be penalized for showing responsible use with a limit YOU authorized!
Im trying my best to right my past wrongs and have been doing quite well the past 2 years rebuilding my credit with positive credit habits.
But being that i do have a bankruptcy on my record, im sure i am still considered a risk in all these algorhythms this companies use. It should be a little concerning that even with use and,timely payments, you can find yourself in a situation being felt by many here lately. Sync, please righr yourself soon cuz i feel you may lose some reslly great clients soon. Smiley Sad
Message 462 of 876
Meanmchine
Super Contributor

Re: What the heck is going on with Synchrony?

@elegua01

 

Im sorry to hear about your situation. I agree that the lack of information is upsetting/  I recently read an Experian white paper on Bust-Out Fraud.  I linked that report ealier in this thread.  I think you ( and alot or people here ) are getting too tunnel visioned. People have lost track of the big picture. You stated that you have 7 accounts with SB but im guessing here that you have other accounts with other lenders. How many bankcards do you have with other lenders and what are their CLs? Another factor is do you own your own home or do you rent?  Owning your own home reduces your risk for BustOut.  Any address changes in last 3 years?  Any returned payments? How many CLI requests  in last 12 months.  How many newly opened accounts ( accross all lenders )  There are alot of other factors involved here acording to Experian.  Plese reaad that article.

 

>3/2016 EX 644 CK-TU 642 CK-EQ 660 WalMart- 671.
>7/2025 All 3 reports 830 - 845(F8) F9s = all 850 but my app finger is still twitching
Message 463 of 876
Anonymous
Not applicable

Re: What the heck is going on with Synchrony?

The Bust out method has made the most sense.

Message 464 of 876
AverageJoesCredit
Legendary Contributor

Re: What the heck is going on with Synchrony?

Ill be the first to admit when calling CS and getting much better cls can be excilarating and addicting. Sometimes, especially with all the talk here on hitting the luv button, even after you get that big cli from CS, like a couple weeks later go by and you're like wonder if i can get some more and bam! You hit the luv button only to get the infamous white letter. If i counted how many white letters from Sync ive gotten since i opened all my accounts, i must admit, guilty as charged: ( WAY 2 many ...) Thankfully not all is lost Thanks to this ongoing thread, what i like to coin " The Sync Saga" , and to my constant learning from my fellow myficoers, i am slamming on the brakes . I look at my current profile, where i want to go, and realize... Yes im happy with my current credit limits. They should be sufficient with my income and spend to help get me to my goal of gardening for 2 full years so i may hit the next stage of good healthy credit!. If i can weather this storm surely there lies a beautiful sandy beach with lots sunshine to light the way. My best to everyone for a great night and continued insight into the "SYNC SAGA" HAHAHASmiley HappySmiley Happy
Message 465 of 876
Imperfectfuture
Super Contributor

Re: What the heck is going on with Synchrony?


@Anonymous wrote:

@Creditplz wrote:
I've spent 5k in 3 months on my Synchrony cards Smiley Mad which total 83k and PIF all except $15 on Ebates Smiley Surprised

True, but usage is only one aspect that lenders may look at.

 

83k in exposure with one lender is high exposure. We have to remember that most of the population does not have nearly that level of exposure with a single lender, so we do stand out like a sore thumb, unfortunately. Smiley Sad


^^^^This

 

apps should be planned and gardened.  I maintain my scores by apping only when opportunity presents itself.  I do not have quite 2x available (anymore, after my new job), so small fluctuations when cards raise cli vs closing are five to ten points at the most.  I offered my sis referral for another 0% card, she did not go for it.  John Q. Public is not interested in apping to improve scores.  They are not familiar with the latest FOTM card, so barely if any hp's.  Sorry some are experiencing this phenomenon, but I can assure you, most folks are not.  My friend with recent BK is perfectly happy with one card from cap one with 1500 limit.  My coworkers were not aware there were cards that gave 5% cash back on groceries (much less 6%).  We are outliers to the general public. 

 

That at being said, the recent stats on delinquencies, which caused the market reaction with financials (they have since started to rebound), is based on the general population as well.  John Q does not usually lie (I hope) on apps for income, but the overexposed myfico folks fall in the computer risk algorithm along with the general population most likely to default.  Of course, this risk model was outsourced to lexis, so it is meant to bolster profits by ordering 4506ts.  Just going only for credit as needed right now, with the banks tightening up, is better in the long term.  I have received apr reductions recently, I have called for various aspects about cards, no one is investigating me so far. 

 

To keep or not to keep, is individual.  Personally, just having a couple of cards that offer 0% promos can overtake the loss of a synch card.  JMHO.

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Message 466 of 876
Anonymous
Not applicable

Re: What the heck is going on with Synchrony?


@Meanmchine wrote:

 

  1. How many bankcards do you have with other lenders and what are their CLs?
  2. Do you own your own home or do you rent?  
  3. Any address changes in last 3 years? 
  4. Any returned payments?
  5. How many CLI requests  in last 12 months?
  6. How many newly opened accounts ( across all lenders - including Synchrony)?

These are great questions and I'm hoping everyone affected by this issue will answer them for us.

 

TIA

 

(P.S. I re-worded your post a little Meanmchine; I hope you don't mind)

Message 467 of 876
Anonymous
Not applicable

Re: What the heck is going on with Synchrony?

this is the thread, that never ends, yes it goes on and on my friend, some people started it not knowing what it was, and theyll continue it forever just because...

Message 468 of 876
Anonymous
Not applicable

Re: What the heck is going on with Synchrony?


@Anonymous wrote:

this is the thread, that never ends, yes it goes on and on my friend, some people started it not knowing what it was, and theyll continue it forever just because...


Well adding posts like yours--that don't add any new knowledge or value to the issue, doesn't help with the length of the thread. If you feel a thread is too long, then instead of posting a response that doesn't help, you can find a shorter thread that suits you better.

 

To those affected by this issue, I really hope that you can answer the questions asked a few posts back. I think it would be helpful.

Message 469 of 876
Imperfectfuture
Super Contributor

Re: What the heck is going on with Synchrony?


@Anonymous wrote:

I am feeling the same way...I haven't even gotten STARTED with them and they already shut me down...I can't believe that other people that have been with them are going through this as well. I called again and a rep in Fraud Prevention told me that "If it were just a 4506-T, they could tell me that. There's  nothing confidential about that." Ok, so what is in these letters that you CAN'T seem to tell me? I'm baffled about that...If I don't get a letter by Saturday, I'M CLOSING ALL OF MINE. They told me the SAME THING-"We mailed you out a letter on the 3rd of July." Well, what if I were in the dentist's office, preparing to get my procedure done, and found out too late that my CareCredit card was blocked? 

What's funny about all of this-THEY AREN'T SENDING OUT ANY EMAILS, NOR ARE THEY MAKING ANY CALLS....They are simply "BLOCKING AND PASSING." Blocking the accounts, passing the ball to the CSR's who have to deal with the anger. I will keep you posted on my situation; I'll post something by Sunday. If I don't have the letter by Saturday, then you'll definitely know SUNDAY what happened. 


A few words (though some will state they can do whatever they want, I beg to differ with consumer accounts), EO calls and complaints, BBB complaints, and finally CFPB complaints.  They are messing with your credit report, and your credit score (if card is closed with balance outstanding).  Again, JMHO.

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Message 470 of 876
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