I wonder how AMEX would appreciate customers dropping in at their corporate offices to rummage through their business records- not including just their financial stuff, but personnel files, legal documents, office furniture acquisitions for executives, golden parachute severances, travel docs, etc. The justification would be that as customers, they have a right to see if AMEX is worthy of a continuing fiduciary relationship. After all, what with the scandals and meltdowns associated with the Enrons, Global Crossings, and subprime lending, customers have every right to maintain a reasonable vigilance towards risk, just as CC companies do. Indeed, they control a lot of our personal information and we should be able to do a spot check now and then to see what the little scamps are up to. If AMEX personnel complained that you just can't show up and rummage through their records, then you can just cancel your account and "fail" them with a curt memo expressing disappointment in their lack of forthright business dealings and obvious attempts to cover up obvious financial misconduct.
