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Which Hilton card? AMEX or Citi?

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red259
Super Contributor

Re: Which Hilton card? AMEX or Citi?

When I apply it will be for the citi version. Love the gold status which is worth it. Wouldn't want a foreign transaction fee due to international travel. Hilton was soo heavily devalued that points aren't all that great now, which gives another edge to citi.

;
Starting Score: EQ: 714, TU 684
Current Score: EQ: 725 7/30/13, TU 684 6/2013, Exp 828 5/2018, Last App 8/5/17
Goal Score: 800 (Achieved!) In garden until Sepetember 2019
Message 11 of 29
unc0mm0n1
Established Contributor

Re: Which Hilton card? AMEX or Citi?

Citi without a doubt. It's funny because I was so excited to get Amex and now that I have a few I rarely use the cards for anything. Esp. with the FTF the Amex carries Citi was be the easy choice for me.

Last App March 23, 2015. Gardening until November 25, 2015
Current Score: 766 EX 734 EQ 780 TU 6/30/2015Starting Score/Goal Score: 580s/780s across the board
Message 12 of 29
CreditScholar
Valued Contributor

Re: Which Hilton card? AMEX or Citi?

The only time I can see the Amex version winning out is is you have a large amount of domestic Hilton spending. The higher your spending at actual Hilton properties, the more the 12 vs. 10 points will be worth.

 

The other thing is that the Amex gives a 500 point bonus per online booking. If you have 100 stays in a year, that's 50,000 points in additional to the 12 vs. 10. At that point, the Amex may pull ahead.

 

Most people won't be in this scenario, and those who are already know it and don't have to ask.

 

 

EX 798, EQ 789, TU 784
American Express Platinum (NPSL) || Bank of America Privileges with Travel Rewards Visa Signature - $23,200 CL
Barclays American Airlines Aviator Red World Elite Mastercard - $20,000 CL || Chase IHG Rewards World Mastercard - $25,000 CL
Chase Sapphire Preferred Visa Signature - $12,700 CL || Chase United MileagePlus Club World Elite MasterCard - $26,500 CL
Citibank Hilton Reserve Visa Signature - $20,000 CL || J.P. Morgan Ritz Carlton Visa Signature - $23,500 CL
Message 13 of 29
red259
Super Contributor

Re: Which Hilton card? AMEX or Citi?


@CreditScholar wrote:

The only time I can see the Amex version winning out is is you have a large amount of domestic Hilton spending. The higher your spending at actual Hilton properties, the more the 12 vs. 10 points will be worth.

 

The other thing is that the Amex gives a 500 point bonus per online booking. If you have 100 stays in a year, that's 50,000 points in additional to the 12 vs. 10. At that point, the Amex may pull ahead.

 

Most people won't be in this scenario, and those who are already know it and don't have to ask.

 

 


+1 good analysis. The key word is "domestic" Hilton spending. If someone is going to travel overseas than the foreign transaction fee is a major disadvantage of the amex. Both cards give gold status but the initial bonus for the amex is 60,000 points this is good if you are staying at cat 3 or lower hiltons because you can get three free nights. However, the citi initial bonus is two free weekend certificates which can be used at most Hiltons (with some exceptions), but you can use them at many high end hiltons which are a huge value. So if you are interested in redemptions for cat 3 and lower domestic hiltons then amex is the way to go, but for most people I think the citi is better. 

;
Starting Score: EQ: 714, TU 684
Current Score: EQ: 725 7/30/13, TU 684 6/2013, Exp 828 5/2018, Last App 8/5/17
Goal Score: 800 (Achieved!) In garden until Sepetember 2019
Message 14 of 29
ztnjpv
Established Contributor

Re: Which Hilton card? AMEX or Citi?

I have two Hilton cards. Citi is easily the better one. The free room for $10k in spend plus automatic Gold status is why I prefer it. 

 

The Amex version I have is the no fee version. I got it because I wanted a personal Amex for backdating with no AF. The sign up bonus was worth it. I hardly use it. 

Start (Sept 2011): low-mid 600s. NOW: TU FICO: 801, EQ FICO 808, EX FICO 798 (PSECU). Goal: Achieved! Now Maintain!
Message 15 of 29
CreditScholar
Valued Contributor

Re: Which Hilton card? AMEX or Citi?

The only major complaint I've heard about the Citi card is that the customer service can be quite medicore at times. I'm not sure how much this factors into your decision, but it is something to consider.

EX 798, EQ 789, TU 784
American Express Platinum (NPSL) || Bank of America Privileges with Travel Rewards Visa Signature - $23,200 CL
Barclays American Airlines Aviator Red World Elite Mastercard - $20,000 CL || Chase IHG Rewards World Mastercard - $25,000 CL
Chase Sapphire Preferred Visa Signature - $12,700 CL || Chase United MileagePlus Club World Elite MasterCard - $26,500 CL
Citibank Hilton Reserve Visa Signature - $20,000 CL || J.P. Morgan Ritz Carlton Visa Signature - $23,500 CL
Message 16 of 29
ztnjpv
Established Contributor

Re: Which Hilton card? AMEX or Citi?

Yes, CreditScholar.

 

I cringe at the thought of calling Citi. Low grade people, low grade quality. Amex is infinitely better on that front. But the Citi Reserve is still the better card for me.

Start (Sept 2011): low-mid 600s. NOW: TU FICO: 801, EQ FICO 808, EX FICO 798 (PSECU). Goal: Achieved! Now Maintain!
Message 17 of 29
CreditScholar
Valued Contributor

Re: Which Hilton card? AMEX or Citi?


@ztnjpv wrote:

Yes, CreditScholar.

 

I cringe at the thought of calling Citi. Low grade people, low grade quality. Amex is infinitely better on that front. But the Citi Reserve is still the better card for me.


That's the one thing that worries me about the Citi card - the poor CSRs.

 

I currently have Hilton Gold in 2014 (not through either of the CCs), but looking at my travel patterns I won't have enough stays to maintain it through 2015. Ritz & Marriott will be getting more of my business this year.

 

At that point I might pick up a Citi card, but like you I'm worried about crappy reps. How bad are they exactly?

EX 798, EQ 789, TU 784
American Express Platinum (NPSL) || Bank of America Privileges with Travel Rewards Visa Signature - $23,200 CL
Barclays American Airlines Aviator Red World Elite Mastercard - $20,000 CL || Chase IHG Rewards World Mastercard - $25,000 CL
Chase Sapphire Preferred Visa Signature - $12,700 CL || Chase United MileagePlus Club World Elite MasterCard - $26,500 CL
Citibank Hilton Reserve Visa Signature - $20,000 CL || J.P. Morgan Ritz Carlton Visa Signature - $23,500 CL
Message 18 of 29
Open123
Super Contributor

Re: Which Hilton card? AMEX or Citi?


@CreditScholar wrote:

At that point I might pick up a Citi card, but like you I'm worried about crappy reps. How bad are they exactly?


Similar to Amex and Chase, wouldn't they be tiered with the better CSRs for fee cards?

Message 19 of 29
CreditScholar
Valued Contributor

Re: Which Hilton card? AMEX or Citi?


@Open123 wrote:

@CreditScholar wrote:

At that point I might pick up a Citi card, but like you I'm worried about crappy reps. How bad are they exactly?


Similar to Amex and Chase, wouldn't they be tiered with the better CSRs for fee cards?


You would think so, but I'm honestly not sure. All I've heard are negative comments about their CSRs, nothing too positive.

 

I have nightmares about how many times I'll need to call in after "referrals" to explain my travel & usage patterns to completely incompetent CSRs. At some point their system will establish a pattern, but the first few months could be quite painful. BofA was like that for me many years ago.

EX 798, EQ 789, TU 784
American Express Platinum (NPSL) || Bank of America Privileges with Travel Rewards Visa Signature - $23,200 CL
Barclays American Airlines Aviator Red World Elite Mastercard - $20,000 CL || Chase IHG Rewards World Mastercard - $25,000 CL
Chase Sapphire Preferred Visa Signature - $12,700 CL || Chase United MileagePlus Club World Elite MasterCard - $26,500 CL
Citibank Hilton Reserve Visa Signature - $20,000 CL || J.P. Morgan Ritz Carlton Visa Signature - $23,500 CL
Message 20 of 29
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