@bichonmom wrote:#1, Their rebuilder cards don't grow with you. Once you reach the CL they have pre-assigned for that card (usually in the step program), that's it. No matter what you do or how long you have the card, it will always be stuck at the toy-card limit.
#2, Their CS isn't very good. And I'm being nice there. I have been told SO much erroneous and contradictory information from them, that it's ludicrous. Frankly, if a Cap One rep told me the sky was blue, I'd have to look outside to be sure. I just can't believe a thing they tell me anymore, because every rep gives me a different answer to the same question. To say it's frustrating is an understatement.
#3, Personally, I don't like the 3 HP thing. They seem to be the only one (that I know of anyway) that pulls all 3 CR for a CC. It just seems unnecessarily punitive, since inq affect our FICO and future possible approvals.
#4, They are very inflexible. I got a plat rebuilder from a mail offer. It was my first rebuilder card and I knew nothing about what I was doing. It was before I found this forum. After I found the forum, I realized that many people had rebuilders with them that had rewards. So, I called and asked if I could add reward or change my cards to one with rewards. Their reply was that my card wasn't eligible for that, but I could apply for another CC (with 3 HP, of course!). No thank you. They don't PC. They don't waive AF (IME). They don't seem very customer-service oriented at all. I have even spoken with their retention dept. and they couldn't care less if I kept my CC open or not. And many others here have posted similar experiences.
Just my 2c.
.
Now that makes it abundantly clear! They seem like how HSBC is on their rebuilders. They won't budge or offer any CLIs. If they do it's like $100 or something like that. I just don't understand why these companies don't understand that a large majority of people with credit issues whether it be not enough credit, past problems, etc. eventually improve their scores and finances. Why wouldn't they make a card that change/grow with their customers? I don't get it. But I guess the clincher is in making you apply again after all is said and done. Although I don't understand what benefit comes from that.
I think Cap1 gets most of their negativity for not working with a rebuilder once they have crossed from rebuilding to prime again. Their rebuilder cards are just that, rebuilders. And most custmers cant seem to grasp that and let them go at the appropriate time and move on to greener pastures.
Thanks Wolf. It's always good to hear the positives and negatives when evaluating. Maybe there will in fact be an "I heart Cap1" post. 
I kept trying to weed through old posts to get down to the details on the negative associations....So far I see though the reason behind that though. And now I am getting a bit of the good too.
@tonyaether wrote:Maybe there will in fact be an "I heart Cap1" post.
Legend has it that this happens once every 5 years, at about 3:37 AM during a full moon, when someone has had enough wine and wrote "Capital 1" instead of "Discover".
Lol @ Frugal!!!!
lmao @ FR!