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Why can't Cap 1 chat answer a simple question??

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Officer737
Established Contributor

Why can't Cap 1 chat answer a simple question??

I have went thru 2 reps trying to find out if the Venture One card falls in the same catagory/credit tier as their secured card and their Quicksilver One. I have tried to explain it them every way I can think of they either want to explain to me the differences between secured and unsecured or the rewards differences. When asked what credit tier, either prime or sub prime, I am told they have no credit bureau information so they can't tell me if the cards are prime or sub prime.......

 

 

 

REALLY????

 

Message 1 of 8
7 REPLIES 7
SunriseEarth
Moderator Emeritus

Re: Why can't Cap 1 chat answer a simple question??


@Officer737 wrote:

I have went thru 2 reps trying to find out if the Venture One card falls in the same catagory/credit tier as their secured card and their Quicksilver One. I have tried to explain it them every way I can think of they either want to explain to me the differences between secured and unsecured or the rewards differences. When asked what credit tier, either prime or sub prime, I am told they have no credit bureau information so they can't tell me if the cards are prime or sub prime.......

 

 

 

REALLY????

 


"Prime" and "subprime" are subjective terms, and CSRs don't deal well with subjective matters.  Cap One's own web page offers a better clue.  They list the V1 as requiring "Excellent" credit, whereas QS1 requires "Average" credit and the Secured Card is "for people Rebuilding Credit".  



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Message 2 of 8
Officer737
Established Contributor

Re: Why can't Cap 1 chat answer a simple question??


@SunriseEarth wrote:

@Officer737 wrote:

I have went thru 2 reps trying to find out if the Venture One card falls in the same catagory/credit tier as their secured card and their Quicksilver One. I have tried to explain it them every way I can think of they either want to explain to me the differences between secured and unsecured or the rewards differences. When asked what credit tier, either prime or sub prime, I am told they have no credit bureau information so they can't tell me if the cards are prime or sub prime.......

 

 

 

REALLY????

 


"Prime" and "subprime" are subjective terms, and CSRs don't deal well with subjective matters.  Cap One's own web page offers a better clue.  They list the V1 as requiring "Excellent" credit, whereas QS1 requires "Average" credit and the Secured Card is "for people Rebuilding Credit".  


Yea I was looking at that and was trying to use that as a guide. The reasoning why I was trying to figure it out was due to card limits. i.e. you are only permitted 2 cards in the sub prime catagory

Message 3 of 8
Anonymous
Not applicable

Re: Why can't Cap 1 chat answer a simple question??


@SunriseEarth wrote:

@Officer737 wrote:

I have went thru 2 reps trying to find out if the Venture One card falls in the same catagory/credit tier as their secured card and their Quicksilver One. I have tried to explain it them every way I can think of they either want to explain to me the differences between secured and unsecured or the rewards differences. When asked what credit tier, either prime or sub prime, I am told they have no credit bureau information so they can't tell me if the cards are prime or sub prime.......

 

 

 

REALLY????

 


"Prime" and "subprime" are subjective terms, and CSRs don't deal well with subjective matters.  Cap One's own web page offers a better clue.  They list the V1 as requiring "Excellent" credit, whereas QS1 requires "Average" credit and the Secured Card is "for people Rebuilding Credit".  


Yes...

Message 4 of 8
Anonymous
Not applicable

Re: Why can't Cap 1 chat answer a simple question??

All the credit card sites make the venture one seem as though its just as easy to get as QS1 but thats not the case, I have tired and I have QS1 and Sony Card from Cap 1

Message 5 of 8
Anonymous
Not applicable

Re: Why can't Cap 1 chat answer a simple question??

yeah i started with a QS1 and then got a platinum. the platinum was pc'd to a regular QS. so does that mean i have 1 prime card & 1 sub prime? or does that mean i have 2 sub prime cards? i have always wondered that question

Message 6 of 8
takeshi74
Senior Contributor

Re: Why can't Cap 1 chat answer a simple question??


@SunriseEarth wrote:

"Prime" and "subprime" are subjective terms, and CSRs don't deal well with subjective matters.


And they're relevant to borrowers, not cards despite how they're typically misused.

 

OP -- you're better off asking here and on other credit discussion sites versus relying on CSR's for what you're looking for.

Message 7 of 8
Officer737
Established Contributor

Re: Why can't Cap 1 chat answer a simple question??


@takeshi74 wrote:

@SunriseEarth wrote:

"Prime" and "subprime" are subjective terms, and CSRs don't deal well with subjective matters.


And they're relevant to borrowers, not cards despite how they're typically misused.

 

OP -- you're better off asking here and on other credit discussion sites versus relying on CSR's for what you're looking for.


I agree, I get better and more accurate answers here. 

Message 8 of 8
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