I know the X1 Card pretty much does everything from the app. But I like having multiple ways of paying CC Bills and when the first statement came electronically, it had the address to send a check on it (standard for all CCs). So I set up one of my checking accounts to see if it could be sent electronically from there (it could not) but it did offer the option to send a check. So opted for that and figured I would try sending $10 to test it out. After almost a week of checking the app I see no mention of getting the check. Last night I got an email from X1 saying the following concerning receiving the check, and I quote:
"...This is the X1 support team. We just received a check in the mail from you, but we currently only accept payments made within the app through a connected bank account. Balance transfers are also not available yet, but coming soon! We have safely shredded your check; it will not be deposited. You can find more information on making a payment and balance transfers in the Help Center within the app. If you need additional help, please don't hesitate to reach out...."
So a DP for those of you thinking of going outside the app for payments: Don't 
@Wavester64 wrote:I know the X1 Card pretty much does everything from the app. But I like having multiple ways of paying CC Bills and when the first statement came electronically, it had the address to send a check on it (standard for all CCs). So I set up one of my checking accounts to see if it could be sent electronically from there (it could not) but it did offer the option to send a check. So opted for that and figured I would try sending $10 to test it out. After almost a week of checking the app I see no mention of getting the check. Last night I got an email from X1 saying the following concerning receiving the check, and I quote:
"...This is the X1 support team. We just received a check in the mail from you, but we currently only accept payments made within the app through a connected bank account. Balance transfers are also not available yet, but coming soon! We have safely shredded your check; it will not be deposited. You can find more information on making a payment and balance transfers in the Help Center within the app. If you need additional help, please don't hesitate to reach out...."
So a DP for those of you thinking of going outside the app for payments: Don't
Was the $10 taken from your checking when they sent the check (my bank does that for bill pay)? If so, see if/when it gets put back!
I wonder if this means they won't accept a BT if it's sent by check like some CU do. 🤔
What is this paper check and mail thing of which you speak?
@bigseegar wrote:What is this paper check and mail thing of which you speak?
It's a well-known scam which still catches lots of people every day! Scammers put up some blue boxes (in the US, red in the UK) and tell people to drop valuable documents in "and we will make sure that they get delivered". Right!
@vrballard wrote:They don't seem to accept checks. Still waiting for a balance transfer check from discover to clear and it has been at least two weeks and they say it is still processing
@vrballard Wondering if your balance transfer from X1 to Discover was successful? Still waiting on our X1 transfer to NFCU Plat, thanks
